We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

GCT Managed Services Director - Global Compliance & Transformation

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology.

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Agentic Technical Architect plays a critical role in the design, development, and delivery of Microsoft Agentic solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives.

The Technical Architect works closely with the Agentic Leads , Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

This exciting role is within our International and Complex tax group based in the London office, focussing on large inbound and outbound multinational businesses. You’ll join a high performing team advising some of the largest and most complex organisations in the world.

We are looking for a talented individual at Senior Manager level to support our continued rapid growth. The successful candidate will thrive in a dynamic and challenging working environment, supported by a strong and ambitious leadership team.

We are seeking a talented individual with experience of Procurement implementations and detailed working knowledge of Source to Pay software including one or more of the following; Coupa, Ivalua, Oracle, GEP, ZIP, ORO or ServiceNow. While predominantly focusing on ensuring successful delivery of our programmes you will play an important role in several key areas, including:
•    Procurement Solution Architectures – driving business strategy that meets the relevant client business, technology and regulatory requirements
•    Delivery Excellence – achievement of high-quality outcomes in the delivery of products or services to our clients. 
•    Practice Development – Ensuring that the team continues to deliver value to our clients through understanding leading practice developments, potential disruptors to the market in the shape of new technologies (including Agentic AI, intake and orchestration) and helping to ensure the team are sufficiently equipped to support our clients
•    Sales Support – Providing your experience and knowledge into the sales cycle ensuring our clients are set up for success