MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
• Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
• Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
• Identify business/project risk and mitigate or communicate as necessary
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
• Delivery of end-user training to clients and colleagues where applicable
• Meet and exceed customer expectations of business knowledge, skills, and behaviour
• Identify business/project risks and mitiga

KPMG Microsoft Business Solutions is seeking an experienced Dynamics 365 for Finance and Operations (D365FO) Solutions Architect with extensive experience across all phases of large-scale enterprise D365FO projects. This role requires a hands-on approach and proven experience in end-to-end implementations, with a strong understanding of financial and supply chain processes and procedures. The ideal candidate will also have practical knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is essential, as the role will involve continuous interaction with clients, managing onshore consultants, and collaborating with both onshore and offshore development teams. Additionally, the role will require presales activities focused on D365FO functionality and the wider Microsoft platform, including contributing to proposal development and business development. The successful candidate will also provide leadership and mentoring to junior staff.

This position is crucial to the success of KPMG Microsoft Business Solutions' customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It presents a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

We are seeking an experienced, skilled, and proactive Platform Engineering Lead to join our dynamic team. In this role, you will play a crucial part in establishing and leading a new engineering vertical within ATDT, shaping a modern engineering tower to support developers and cloud engineers. You will oversee the design, development, and maintenance of cloud platform solutions, enabling seamless integration of modern engineering techniques across the team.

In addition, you will lead a team of engineers, including specialists in both traditional infrastructure and Azure DevOps, ensuring the stability, availability, and security of the Azure platforms used by product developers.