Director - Marketing Practice Lead, Connected Customer

The Role

This is a senior leadership role within KPMG’s Customer division – one of the fastest-growing and strategically vital areas of the group.  This is a newly created role which will focus on winning and developing profitable client work; leading marketing & customer growth teams to exceed client objectives; and building a world-class marketing transformation proposition for KPMG.

KPMG is putting customer-centricity at the heart of their strategy – and a highly effective marketing practice will be an essential component.  The current marketing practice needs strengthening considerably and transforming into a KPMG signature process – therefore this role will balance hands-on delivery with exceptional senior leadership – building the capabilities from the ground up to deliver a world-class marketing proposition whilst simultaneously developing a strong pipeline of customer marketing client opportunities.

Responsibilities

This is a newly created role – with responsibilities aligned to the three critical role objectives:

• Winning & developing profitable client work:
• Developing a day 1 customer marketing proposition for immediate roll-out – quickly understanding client pain points and tailoring high-impact solutions based on superior insight.
• Identifying and securing a strong pipeline of marketing and ecommerce-led client opportunities
• Supporting cross-functional & market teams’ client work with marketing leadership & expertise throughout the client lifecycle
• Leading marketing, ecommerce & customer growth teams to exceed client objectives:
• Identifying (internally and externally) and bringing together the right talent mix for each client opportunity
• Providing inspirational leadership across multiple teams (KPMG and client side) to ensure the best possible client outcome – whilst creating an environment where our talent can thrive
• Building a strong practice marketing talent within KPMG
• Building a world-class digital and Marketing transformation practice
• Creating a 3-year roadmap to establish KPMG as a leader in customer marketing consulting and front office transformation
• Harnessing the customer marketing expertise from across the KPMG group – and sourcing/creating new capability
• Acting as the authority on marketing, ecommerce and media within KPMG and visibly championing and promoting KPMGs marketing credibility externally

 
Scope of role

This is a Direcetor Role within KPMG’s customer division and will support all functions and markets where appropriate
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his role will be the proposition stack lead for Marketing within KPMG

• Scope of Marketing capabilities: Effectiveness & Optimisation; Capability & Operating Model; Strategy, Planning & Portfolio Management; Communications Strategy & Lifecycle; Supplier/Agency Management & Audit; Automation, Mar/Adtech, Ecommerce, Media Effectiveness, Consumer Data.
• Leading engagements across industries or within a specific industry
• Leading business development, sales and client engagement activities
• Maintaining and growing a sales pipeline of client work to meet revenue and utilisation targets
• Grow a team of consultants and lead people, career and culture development activities across the team

The Person

• A proven marketing leader from either a consulting background or a marketing agency that has extensive sales, solutioning and delivery experience.
• An exceptional leader – with proven ability to inspire teams and create environments in which people can thrive.  Experience of building and leading cr

We are looking for a Senior Manager to join the Japan team in our Global Mobility Services (GMS) practice, in London.

Tax Manager - Global Mobility Services, London National Markets

KPMG Overview 

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

Why KPMG?

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

We are looking for a Manager to join our Global Mobility Services (GMS) tax team in our London National Markets team. The role will be based in Canary Wharf, London but we have options to consider Birmingham, Reading and other locations in the South.

KPMG's Global Mobility Service (GMS) practice is a diverse and fast-growing area of our Tax business. We serve some of the biggest names, with high-profile engagements touching every corner of world. Our GMS engagement teams are “360 degree service oriented”, with tax technical, client development and client-facing responsibilities as part of each successful candidates remit. The successful candidate will be a self-starter with a confident, outward-facing skillset, and who is willing to invest time and energy in the marketplace.

Our Global Mobility Services practice makes managing a global workforce easier, safer and more efficient. It’s an exciting time to join our diverse and experienced team of over 4,000 professionals in more than 140 countries. You’ll advise on complex people challenges, including future of work trends such as cross-border working, remote working and virtual assignments. Working alongside multi-disciplinary experts, such as tax, technology, immigration and mobility administration services and using some of the best technology solutions in the market, you’ll have the support and tools to create opportunities for our clients – and for your career. 

This team’s client base has grown dramatically over the last year and continued success in the market place and recent new wins means significant growth will continue. The candidate will be ready for early assumption of managerial responsibilities and close, regular contact with our dynamic partner and director group

Role and Responsibilities:

• Manage a wide variety of clients and lead the team on your clients.
• Maintain and lead strong relationships with clients
• Take ownership for finances and billing.
• Being the day to day contact for allocated clients, supported by a strong team.
• Ensuring clients are provided with up to date information on Global Mobility developments.
• Helping to advise clients on GMS issues, helping ensure they function smoothly and effectively.
• Working with companies of all sizes, including many household name clients.
• Project management of advisory projects carried out for clients.
• Review of tax returns.
• Be involved in all aspects of cross border advisory - covering tax, Social Security, process, policy and efficiencies.
• Carry out arrival/departure briefings for senior assignees.
• Get involved in business development/proposals.
• Managing and coaching of staff.

Qualifications and Skills:

ATT/ACA/CTA qualified or equivalent

Experience and Background:

• International tax services experience with UK Expat

We are looking for a Global Mobility Services Tax Senior Manager to join us in Scotland (Glasgow and Edinburgh), the North (Manchester, Leeds, Newcastle), the Midlands (Birmingham) or the South (Reading and Bristol). The successful candidate will be a self-starter with a confident, outward-facing skillset, and who is willing to invest time and energy in the marketplace.