Search results for "Tax Technology and Innovation"

Experienced Professional

CCaaS Solution Architect

Location: Multiple locations

Service Line: Technology & Data

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Experienced Professional

Associate Director - People in Deals - Centre of Excellence

Location: Multiple locations

Service Line: The Strategy Group

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Experienced Professional

Senior Manager - Customer Centric Transformation

Location: London

Service Line: Customer, Ops & Infr

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Experienced Professional

Director - Turnaround - The Strategy Group - Centre of Excellence

Location: London

Service Line: The Strategy Group

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Experienced Professional

MI & Analytics Assistant Manager- 12 Month FTC

Location: Multiple locations

Service Line: Corp Svs& People MS

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Experienced Professional

Programme Advisory & Capital Excellence Manager

Location: Multiple locations

Service Line: Customer, Ops & Infr

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CCaaS Solution Architect

Location: Birmingham, Bristol & Other locations

Capability: Advisory

Service line: Technology & Data

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements


Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

 

Experience and Background


•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills


Associate Director - People in Deals - Centre of Excellence

Location: London & Manchester

Capability: Advisory

Service line: The Strategy Group

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.

 

KPMG's Commitment to Inclusion: We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. 

 

KPMG research shows that 2/3 of deals fail to deliver value, and amongst the top reasons are People and Culture.

 

HR M&A was set up as part of the Integration & Separation (I&S) team in Deal Advisory, which has been growing year on year and seen by our clients as a market leader. We have worked on some of the largest and most high-profile client engagements in the deals space, including multi-billion spins, integration of global mega mergers, disposals of non-core assets for large multinationals. We have launched a market differentiating digital engagement platform for M&A as well as a campaign focused on ‘the Human Side of Deals’, and we continue to drive digital innovation.

 

This is an opportunity to be part of a fast growing, dynamic, working flexibly, collaborative culture and diverse team, made up of HR deals professionals working alongside with deal execution teams on large scale, global integrations, separations and Joint Venture, across a range of sectors (Financial Services, Healthcare, Real Estate, Consumer, Industrial, Technology, Media and Telecommunications or Business Services). We work together to develop solutions to the issues our clients may face and understand the financial benefits or risks that may be present from a people perspective.


Senior Manager - Customer Centric Transformation

Location: London

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


This is a senior leadership role within KPMG’s Customer team – one of the fastest-growing and strategically vital areas of our firm. We help our clients to transform the way they interact and engage with their customers. In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in generating a higher margin, longer term revenue stream for KPMG. 

 


Director - Turnaround - The Strategy Group - Centre of Excellence

Location: London

Capability: Advisory

Service line: The Strategy Group

Experience level: Director

Employment type: Full Time

Contract type: Permanent


KPMG’s Turnaround team is the first line of response to opportunities arising from financial stress and distress. 
These situations require multi-capability teams to deliver a full client solution, where bringing the best of KPMG to clients is key to winning work. 


MI & Analytics Assistant Manager- 12 Month FTC

Location: Birmingham, Leeds & Other locations

Capability: Advisory

Service line: Corp Svs& People MS

Experience level: Associate/Assistant Manager

Employment type: Full Time

Contract type: Fixed term contract


About the Team:

Our team is at the forefront of helping clients understand the impact of learning within their organisations through sophisticated data analytics and reporting. We work with a range of clients across sectors, leveraging Excel and Power BI to deliver high-quality, flexible, and bespoke analytics and reporting solutions. With team members spread across several locations, we foster a collaborative and supportive environment where innovation and continuous learning are key. If you enjoy transforming raw data into insightful reports and robust models, you'll find your home here.

The Opportunity:

This is an exceptional opportunity to further develop your technical and consulting skills within a leading global firm. As a MI & Analytics Assistant Manager, you will:

  • Work closely with diverse teams across our learning business, providing data-driven solutions to our clients and learning business.
  • Build relationships with our clients and become a key reporting contact for some of our larger managed learning services clients.
  • Become an SME for data and reporting within our business and act as MI workstreams lead on projects.
  • Support senior team members in presenting deliverables to clients.
  • Contribute to our business development initiatives and growth aspirations.
  • Play a vital role in the development of the team by coaching and mentoring junior colleagues.

As a role model, the MI & Analytics Assistant Manager must embody KPMG’s values and demonstrate a commitment toward the accomplishment of the team’s goals.

Your work will be varied and impactful, including:

  • Designing, developing, and maintaining a suite of reports for key stakeholders and clients, covering daily, weekly, and monthly reporting cycles.
  • Creating and maintaining bespoke client dashboards using visualisation and analytical software, predominantly Power BI.
  • Conducting ad-hoc analysis and providing data to enable informed decision-making, with a focus on transitioning these into long-term reporting capabilities.
  • Managing data quality initiatives to ensure the integrity and accuracy of all reports.
  • Developing tactical solutions to automate reporting processes and building robust data models to support analytics deliverables.
  • Understanding the relationship between business processes and data flows and working with stakeholders to resolve reporting issues.
  • Managing client access to external reporting, ensuring compliance with security and contractual requirements.

Leadership & Management:

The Analyst will be responsible for knowledge sharing and promotion of best practices within the team and to junior colleagues.

Stakeholder Interaction & challenges:

The nature of this role will have an important client facing aspect, so strong relationship building skills will be required.

 

 

Essential skills & experience

  • Demonstratable experience in a reporting development role, ideally within a Management Information, Business Intelligence or Data and Analytics team.
  • Advanced proficiency in Microsoft Excel, including pivot

Programme Advisory & Capital Excellence Manager

Location: Birmingham, London & Other locations

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Manager

Employment type: Full Time

Contract type: Permanent



KPMG’s Major Projects Advisory (MPA) team works with some of the world’s most demanding organisations, helping to crack some of the biggest challenges in Infrastructure.

 


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