Power & Utilities (P&U) is one of the largest business area of the IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategic and technical advice on strategy and business planning and analysis, regulatory finance, corporate financial management, regulatory policy and other areas to help our clients create value for both shareholders and customers. Our work combines elements of policy, finance, economics and strategy to assist our clients in structuring investments, securing financing and supporting regulatory regimes to benefit customers and maximise shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Our P&U business is currently divided into several practices: Finance, Projects, Strategy, Regulation, Transactions and Benchmarking, and is continuously expanding with double digit growth over the last 10 years. As such we are looking for high quality candidates to support our growth and development of existing and new service lines, while building on the work already undertaken in the Group.

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The Team

We are looking for passionate individuals to join our Asset Management Advisory (AMA) team, part of the KPMG Infrastructure Advisory Group (IAG). Our team advises infrastructure owners in both the public and private sector, including government with their most complex challenges. IAG is widely recognised as one of the world’s leading independent financial and business advisers in infrastructure consisting of over 380 professionals.

Our team leads exciting projects across both public and private sectors principally focused on major capital and infrastructure portfolios in Transport, Energy, Water, Defence, Oil and Gas and Health. This is a fast-growing area offering many opportunities building upon a global capability in Asset Management where we provide:

• Asset Strategy and Transformation, including operating model design and transformation of asset management functions.
• Asset Health and Performance including investment planning, efficiency improvements in capital and operating expenditure, as well as asset resilience, asset data, investment business cases and benchmarking.
• Digital asset management including asset performance and financial modelling and smart technology.
• Investor assurance of asset performance and transaction due diligence support.

MS Dynamics Solution Architect     
 

Role Purpose
KPMG Microsoft Business Solutions is building a world class Microsoft Dynamics Practice:  The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include leading the implementation of these systems and engagements relating to Independent Programme Assurance where third parties are delivering such programmes. 

The Solution Architect role is required to lead the technical delivery of Microsoft Dynamics 365/CRM centred solutions on large complex programmes or a portfolio, drive deep technical expertise within DevOps and functional leadership within the practice to deliver quality, client-centric solutions. Provides deep industry expertise to build and cultivate strong business relationships at a senior level. The role will champion innovation both within the firm and with clients, sharing Thought Leadership within the practice across the relevant Industry specialism. Collaborating with the Global team to enhance the out of the box Dynamics functionality, giving KPMG a unique selling point and also a resalable asset. Takes a leading role in identifying development needs of team members and provides coaching, mentoring or stretch assignments to support individuals achieve their full potential as well as promoting collaboration across team.
    
Role Responsibilities    

• Leads customer delivery of our Microsoft Dynamics 365/CRM centred solutions on large, complex programmes or portfolios, through the management of a team of professionals and possibly with the contribution of cross-functional/team specialists
• Effectively manages commercial and contractual aspects of an engagement to achieve expected levels of quality and profitability
• Executes projects to a level that meet member firm’s quality standards within a commercial context.
• Manages scope and delivers timely and quality deliverables
• Provides inputs/takes a lead in the creation of innovative and repeatable solutions that strengthen business performance and differentiate KPMG from our competition.
• Responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements.  
• Identify business/project risk and mitigates as necessary, does not undertake work that does not fit with firm capabilities or Risk Management criteria
• Deliver all consultancy according to the MBS and/or KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan
• Holds review on completion of projects to identify lessons learned and enhance future quality and commercial planning
• Works on CPD to maintain Microsoft accreditation status and keeping up to date with technical developments. 
• Role models Firm values and behaviours, actively promoting and supporting inclusive collaboration within the Practice
• Demonstrates the ability to drive change through motivating and influencing team members.
• Knowledge & Skills (including Qualifications)
• Deep technical expertise in DevOps and broad working knowledge of technical and functional capabilities of Dynamics CRM including appropriate certification is essential (CRM Online 2013, 2015, 2016 or 365).
• Strong technical architecture experience is essential especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
• Extensive experience of leading the end to end delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
• Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard