Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

Base Location: London plus network of 20 offices nationally: KPMG Office Locations 

The KPMG Third Party Risk function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. 

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. 

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. 

Why Join KPMG as a Third Party Risk Manager/Assistant Manager: 

• Variety of work and client-facing opportunities 

• Small growing team with more responsibilities and impact 

• Promotion and growth opportunities 

What will you be doing?: 

• Conducting the planning and execution of audit fieldwork 

MS Dynamics 365 F&O Lead Consultant 

The Microsoft Business Solutions (MBS) business unit at KPMG is looking for a Dynamics 365F&O Lead Finance Consultant with experience in all phases of large-scale enterprise Dynamics 365F&O projects.
The ideal candidate will possess a hands-on approach and proven experience in end-to-end implementations, combined with a strong understanding of Dynamics 365F&O process and procedures and practical knowledge of interfacing and integration with Dynamics products. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, leading onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused around Dynamics F&O functionality and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff  This role is therefore key to KPMG Microsoft Business Solutions’ customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm. 

Responsibilities:

• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Leading module workstream of full end-to-end D365 F&O implementations through all phases of the project life cycle
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Ownership of the solution for a D365 module (SCM, Finance, Commerce, HR) , making design decisions and reviewing/creating solution documentation
• Solves and advises on complex problems with creative solutions 
• Delivery of end-user training to clients and colleagues where applicable
• Provide on-site support and assistance throughout delivery and go-live phases of project to client and more junior team members
• Advise client and delivery team members of scope (creep) and use of change control processes
• Demonstrate ability around upselling and understanding of additional company capabilities 
• Knowledge of product roadmap and the content of future releases of D365FO in the supply chain area and demonstrate changes/additions to team members
• Involvement in responding to RFPs and RFQs and other pre-sales activities as required
• involvement in further development of capabilities in D365 F&O product team
• Contribute to practice development activities and involvement in the creation and delivery of these to fellow colleagues
• Leads people and helps to grow them in their role
• Promotes the Values of our company 
• Performance manage two or more junior members of product team
• Ensure timely completion of internal processes and mandatory training
• Carry out additional duties as may occur from time to time as instructed and agreed by Directors
• Represent KPMG MBS in a professional and positive manner at all times

Requirements: 
Qualifications and Skills 

• Proven experience with Dynamics 365 for Finance and Operations (D365F&O) or AX2012 with a minimum of 3 end to end implementations
• Extensive experience in consulting and very good presentation skills 
• Ability to lead meetings and workshop, and confidently present to the C-Suite
• Demonstrable, hands-on Microsoft Dynamics 365 for Finance & Operations (D365FO) implementation experience in D365 Modules such as:
  • SCM
  • Finance
  • Commerce
  • HR
• Strong understandin

As our Powered HR practice continues to grow we are seeking talented individuals with experience of Oracle implementations. This is a high-profile role within the team, requiring a balance of business development / sales origination and client delivery.

In order to support the growth of our capabilities within the Customer, Operations and Infrastructure Financial Services (CO&I FS) team – aligned to the Wealth & Asset Management sector, we are currently looking to recruit Senior Managers who can make a significant contribution by combining an understanding of the Wealth & Asset Management industry with transformation, reorganisation and optimisation capabilities.

You will be a Senior Manager within our CO&I FS Ops team aligned to WAM Consulting and will be helping both grow our business and ensure our teams deliver high quality advice to clients. You should expect to be involved in a wide range of challenging client engagements across the WAM value chain for clients from across the ecosystem.