The Technology in M&A team at KPMG is one of the fastest growing and most profitable within Deal Advisory and across the firm. We deal with all aspects of technology, from strategy, digital, apps, infrastructure, cloud, operating models, data, cyber, RPA and post deal implementation & enhancements to reviewing technology spend.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

The People Function plays a pivotal role in supporting the overall business strategy. In order to do this, we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve extraordinary things for our customers.  At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”.

Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

Key Responsibilities:

• Own the technical design and architecture of Copilot-based solutions across client engagements.
• Lead the creation of proof-of-concepts (PoCs), demos, and solution assets that align with business requirements and technical feasibility.
• Provide architectural oversight to project teams, ensuring solutions are scalable, secure, and aligned with Microsoft best practices.
• Support presales activities including client workshops, bid responses (RFPs, RFIs, RFQs), and technical presentations.
• Collaborate with internal teams and stakeholders to define reusable solution components and accelerators.
• Stay aligned with the Microsoft roadmap for Copilot, AI Studio, Fabric, and Power Platform technologies.
• Guide junior consultants and technical leads, providing mentoring and review support.
• Contribute to internal capability building by sharing knowledge and leading enablement sessions.

Requirements:

• Proven experience in a technical architect, pre-sales, or advanced consulting role.
• Deep understanding of Microsoft Copilot, Microsoft Power Platform, and Microsoft Azure services.
• Demonstrated ability to design, build, and present complex Microsoft-based solutions to both technical and business audiences.
• Proven success in at least one major industry (e.g., Financial Services, Public Sector, Retail, Manufacturing, Energy, or Professional Services).
• Experience with licensing and integration strategy around Copilot and supporting Microsoft technologies.

Desirable:

• Knowledge of Microsoft AI Studio, Microsoft Fabric, and Microsoft Dynamics 365 applications.
• Familiarity with Power Automate and broader intelligent automation patterns.
• Experience working in client delivery roles with a strong utilisation rate.

The Person:

• Strong communication and presentation skills with the ability to influence stakeholders at all levels.
• Analytical and pragmatic problem solver, able to balance technical detail with business outcomes.
• Proactive, collaborative, and comfortable operating in a dynamic, fast-paced environment.
• Excellent attention to detail and focus on quality in both client delivery and internal assets.
• Flexible, delivery-focused mindset with a strong sense of ownership and accountability.

Strategy and Value creation teams work with C-level Executives to identify, structure and solve their most critical strategic issues across the economic and transaction cycles. As part of a fast-paced and dynamic group, our consultants offer strategic advice on financial, business and operating models to corporate, public sector and private equity clients.