At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.

Enterprise Hybrid Cloud Platform Security Architect (Advisory) – Senior Manager – National Security

Important - due to the nature of the work, it is essential for applicants to hold current 'National Security Vetting’ aligned to a UK National Security organisation.

KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 17,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

The Team

KPMG’s Cloud practice is a rapidly growing team of consultants that helps clients transform the way they deliver technology services to business stakeholders. We help the UK’s largest and most complex organisations to:

• Develop strategies for the adoption and exploitation of cloud in conjunction with modernised on premises capabilities
• Build the operating models, architectures and capabilities to deliver value from Cloud and Hybrid platforms
• Help clients operate their cloud or hybrid estates effectively and cost-efficiently over the long term.

We need Hybrid Platform Security Architects that are comfortable providing advice to C-suite leaders and senior client technologists across our whole client base but, in particular, this role will be aligned to our well-established Defence Consulting team.

National Security
The National Security sector is one of KPMG’s key priority sectors, designated for high grow

KPMG is creating a new "best in class" Testing Practice with a clear mission - to accelerate business change. By leveraging KPMG's considerable in-house industry knowledge with the leading test tools, methods and practices, KPMG is seeking to help our clients deliver efficient, high-quality change – while minimising risk.

We are currently recruiting Principal Advisors who can make a significant contribution to the creation and development of KPMG’s Testing Practice within the Management Consulting Technology Enablement team, through sector expertise, client engagement and delivery of new business opportunities.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

We are seeking a talented individual with experience of Procurement implementations and detailed working knowledge of Source to Pay software including one or more of the following; Coupa, Ivalua, Oracle, GEP, ZIP, ORO or ServiceNow. While predominantly focusing on ensuring successful delivery of our programmes you will play an important role in several key areas, including:
•    Procurement Solution Architectures – driving business strategy that meets the relevant client business, technology and regulatory requirements
•    Delivery Excellence – achievement of high-quality outcomes in the delivery of products or services to our clients. 
•    Practice Development – Ensuring that the team continues to deliver value to our clients through understanding leading practice developments, potential disruptors to the market in the shape of new technologies (including Agentic AI, intake and orchestration) and helping to ensure the team are sufficiently equipped to support our clients
•    Sales Support – Providing your experience and knowledge into the sales cycle ensuring our clients are set up for success