This role will lead the Talent Deployment – Audit team aligned for CLR. With a fixed book of work and a complex pattern of regulation and accreditation requirements, it is critical that the Audit Resourcing Senior Manager CLR is able to optimise the resourcing within the performance group.  The appropriate allocation of resources to engagements has a significant impact to quality, our financial results and our people experience all of which are key pillars of our strategy.

Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of about 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. The group has won many awards, including Financial Advisor of the Year (Infrastructure Journal) for several years. The group has presence across the UK and is organised on a national basis, operating under a single national cost centre.

We provide in-depth advice on strategic, financial, regulatory and commercial issues driving investments in infrastructure across Transport, Power & Utilities, and Social Infrastructure in the UK and globally. Our work includes market and policy design, economic and regulatory analysis, deal structuring and execution, as well as strategic and transaction advice to enable private and public capital to fund infrastructure. We work closely with other functions within KPMG to advise clients on mergers and acquisitions, valuations, tax, accounting, and due diligence.

Power & Utilities (P&U) is one of the large business area of the IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategic and technical advice on strategy and business planning and analysis, funding and financing of projects, regulatory finance, corporate finance, regulatory policy as well as in other areas to help our clients create value for both shareholders and customers. Our work combines elements of policy, finance, economic and strategy to assist our clients in structuring investments, securing financing, supporting regulatory regimes for the benefit of customers as well as maximising shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Our P&U business is currently divided into 7 practices: Finance, Projects, Strategy, Water regulation,  Energy regulation, Transactions, and Benchmarking, and is continuously expanding with double digit growth over the last 10 years. As such we are looking for high quality candidates to support our growth and development of existing and new service lines, while building on the work already undertaken in the Group.

The Role

We are looking for a Manager to support the fast growing Power & Utilities Projects team covering water and energy infrastructure including new nuclear generation, onshore and offshore networks, interconnectors, and other major assets.

The Projects business is focussed on designing new markets and advising on in-house and competitive delivery models for major infrastructure projects and programmes.  We advise companies, developers, bidders and regulators on all aspects of delivering major infrastructure assets and competitive procurements. Some of the projects we have advised on include Hinkley Point C, potential investor in Sizewell C, Thames Tideway Tunnel, Hydrogen Transport Business Model, multiple Direct Procurement for Customers (DPC) projects, OFTOs, Special Infrastructure Projects Regime (SIPR), Cap and Floor Interconnectors, Competitively Appointed Transmission Owners (CATOs) and new nuclear projects (NNPs). Our clients are typically based in the UK and across Europe.

Services provided by the P&U Projects team include:

─ Strategic and policy advise to major developers, bidders and other stakeholders, including government bodies and regulators on delivering utilities infrastructure and in particular large projects

─ Design of bespoke delivery models—this includes funding models (such as RAB, PPA, CfD), financing strategy and structures, Government or third party support packages, and State aid / UK subsidy control approval strategy and applications.

─ procurement and commercial advise including construction cont

This role will lead the Talent Deployment – Audit team aligned to KPE. With a fixed book of work and a complex pattern of regulation and accreditation requirements, it is critical that the Audit Resourcing Senior Manager KPE is able to optimise the resourcing within the performance group.  The appropriate allocation of resources to engagements has a significant impact to quality, our financial results and our people experience all of which are key pillars of our strategy.