We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

This is KPMG Curve, our newest tech venture. And we're doing things a little differently and we want You to come join us.

 

Here to solve big challenges and uncover even bigger opportunities, KPMG Curve is all about staying at the cutting edge of technology and swerving the mundane.

As a fast-growing digital delivery capability within KPMG, we always stay ahead of the curve by keeping up with ever-evolving tech practices. Whether that's unlocking the power of AI, coding for the future of the planet or everything in-between.

 

In a world where tech is always changing, so are we

 

The Opportunity

KPMG’s Strategy & Performance Transformation practice is looking for exceptional candidates for a Manager role, with experience in Industrial Markets and Defence (IM&D) – which includes Private Side Defence, Industrial Manufacturing, Construction & Infrastructure – and across one or more of our core propositions: Enterprise-wide Transformation, Growth Strategy, Cost and Operational Strategy, and Commercial and Operational Due Diligence.

 

The Strategy & Performance Transformation team is part of KPMG’s  Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. We are a diverse team of over 150 practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Advisory practice.

 

Our Strategy & Performance Transformation team works closely with C-suite and senior executives to identify and execute transformation opportunities that add and protect value for shareholders, employees and society. As the world continues to face unprecedented levels of change, we have experienced significant market demand for our core services. We are now accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable business strategies, at pace.

 

Our team combines commercial, operational and digital capabilities and brings to bear the vast array of capabilities across the wider KPMG Advisory business (including Customer Experience, Pricing, Cost, Digital Transformation, ESG and Integration & Separation, among others).

 

As we continue to grow, we offer a unique environment to accelerate your personal development and career pathway, while also providing you with the support and flexibility for you to achieve your ambitions.  Our consultants also receive a superior level of coaching and support to enable them to meet the needs of our global client base.  We pride ourselves not only on the work we deliver, but also the way we deliver it, and we are passionate about having fun both inside and outside of work.

 

We are building a diverse team of professional, talented individuals who have a passion for identifying and creating innovative solutions for clients and can support our mission of delivering sustainable value within today’s constantly evolving environment.  Whether you have already worked in strategy consulting, deliv

The Technology in M&A team at KPMG is a growing and dynamic team. We deal with all aspects of the technology function, from strategy, cloud, digital, technology spend, etc. We work with both acquirers and vendors on pre- and post-deal technology issues.