We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

This is KPMG Curve, our newest tech venture. And we're doing things a little differently and we want You to come join us.

Here to solve big challenges and uncover even bigger opportunities, KPMG Curve is all about staying at the cutting edge of technology and swerving the mundane.

As a fast-growing digital delivery capability within KPMG, we always stay ahead of the curve by keeping up with ever-evolving tech practices. Whether that's unlocking the power of AI, coding for the future of the planet or everything in-between.

In a world where tech is always changing, so are we