At KPMG Customer we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique Nunwood insights, with a talented team of experience designers alongside the transformation capability to make it real.

This role sits within our Connected Front Office capability, which brings together expertise in Sales, Marketing, Service and Experience Design to transform the way businesses interact and engage with their customers. We help our clients connect with their customers on multiple levels and channels by embedding awareness of and benefit to the customer in every aspect of the business.

In this client facing role, you will use our pre-built assets, robust methodology and technology alliances to enable greater speed to value for our clients and support us in generating a higher margin, longer term revenue stream for KPMG.  Senior Managers have a commercial focus to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities

The Deal Execution team is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 105 practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Advisory business, and are focused on continually enhancing value for clients across the deal and economic cycle. Our teams comprise of specialists capable of helping clients right through from conceptual thinking of buying a business to turning their business around in times of difficulty.

The People in M&A Centre of Excellence deals with all aspects of the employee journey in M&A, as well as leveraging our experience to enact transformational change outside of a deal context. From early-stage strategy development and organisational design for carve-outs, to synergy cases and cost benefits, employee experience and corporate culture, employee transfer, through to the conception, development and management of effective transformational solutions to help an organisation achieve its ambitions and objectives. We work together to develop solutions to the issues our clients may face and understand the financial benefits or risks that may be present from a people perspective. Above all, we are driven by a passion to help our clients execute transactions and transformational change efficiently, maximising value through people and ensuring a smooth people transition.

We are looking for seasoned GBS practitioners to join us and help grow our GBS advisory practice in the UK, to shape and articulate the GBS/SSC strategy and value proposition to C-level and VP level clients.

You'll design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements, and apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model  

KPMG Overview:

KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients’ and communities’ biggest problems. We’ve been doing this for more than 150 years.

The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.