Manager - IGH GRCS – KPMG - Consulting

Base Location: Bristol plus network of 20 offices nationally: KPMG Office Locations

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations  

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters, and perspectives. There really is a place for you here.

Why Join KPMG as a Manager - IGH GRCS? 

KPMG's Governance, Risk and Compliance Services (GRCS) practice within IGH is an area of the firm with tremendous growth potential. GRCS is an integral part of our Enterprise Risk advisory practice. We provide services relating to internal audit, internal control, corporate governance, risk management and related assurance projects. Clients are based in the public sector and our services deliver added value to clients using modern control assessment, risk management and audit techniques focusing on strategic, management and operational issues as well as financial management and reporting controls. We also work closely with other consulting teams including our colleagues in Technology Risk and Cyber Risk to ensure our clients receive the best possible advice and assurance. 

What will you be doing?

•    Creating annual internal audit plans for clients
•    Providing internal audit services on both outsourced and co-sourced contractual basis
•    Managing and directly delivering individual and /or a programme of internal audit projects which includes planning, review, quality assurance and reporting
•    Risk management, governance and internal audit advisory services
•    Risk identification workshops and control reviews
•    Delivering control and risk training
•    Managing and reviewing internal control questionnaires
•    Compliance internal audits
•    Working with members of other KPMG advisory teams
•    Retaining management responsibility for a portfolio of clients, maintaining relationships with senior KPMG and client staff and is responsible for the financial performance and delivery of these accounts
•    Demonstrating a detailed understanding of how current and emerging legal, regulatory, governance, risk management, auditing, accounting and financial reporting standards affect their clients
•    Undertaking KPMG's internal risk management and client engagement management procedures including client acceptance, continuance and engagement procedures
•    Keeping up to date with all industry specific issues and circumstances which affect their clients
•    Developing audit strategies which address all audit, client service and project management issues, in accordance with the KPMG internal audit methodology
•    Recognising where specialists are required and involving other KPMG staff, managing their input to the client
•    Reviewing the audit evidence obtained ensuring it is sufficient in line with IIA Standards and KPMG methodology
•    Conducting meetings with clients to explain internal audit findings and drafting and reviewing reports
•    Reporting to Partners / Directors all salient points arising from assignments
•    Producing quarterly Audit Committee papers
•    Setting budgets for engagement and monitoring delivery against the budget
•    Ensuring work in progress is monitored and controlled with fees being raised promptly
•    Planning and allocating staff resources to fulfil business requirements
•    Setting objectives with the team, and

About KPMG International

Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.

KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.

About this team

The Global Insurance Management Team (“GIMT”) is responsible for the management, oversight and coordination of KPMG's Global Professional Indemnity Insurance (PII) and First Party Cyber Insurance Programs providing business critical insurance to approximately 145 member firms within the KPMG network. The GIMT acts as a principal point of contact between insurers/brokers and KPMG Member Firms, providing guidance to KPMG Member Firms on matters pertaining to the Global PII and Cyber insurance programs and is involved in the development and procurement of other insurance placements for KPMG International.

Role summary

KPMG is currently seeking a Senior Insurance Manager to join our Global Insurance Management Team (“GIMT”) experienced in the field of financial lines insurance particularly Professional Indemnity Insurance (“PII”) and Cyber Insurance. The individual will work closely with other GIMT team members and be responsible for providing technical insurance support in respect of KPMG's Global PII and Cyber Insurance Programs and in support of ongoing business change initiatives. The individual will interface directly with a range of internal and external stakeholders including KPMGI Senior Leadership, KPMG Member Firm Senior Partners, Risk Management Partners, General Counsels, insurers (including captive insurers) and brokers.

The role will focus on providing technical support and guidance relating to all aspects of insurance program management including program design and implementation, policy wording reviews, coverage analysis, insurance support for business change initiatives and issues associated with global insurance programs including insurance regulatory compliance. There will also be opportunities to get involved in other classes of financial lines insurance includin

KPMG's Governance, Risk and Compliance Services (GRCS) practice within Infrastructure, Government and Healthcare (IGH) is an area of the firm with tremendous growth potential as proven by recent significant wins. It provides services relating to internal audit, internal control, corporate governance, risk management and related assurance projects to our clients based in the public sector. Our services deliver added value to clients through the use of modern control assessment, risk management and internal audit techniques focusing on strategic, management and operational issues as well as financial management and reporting controls. We also work closely with other advisory teams including our colleagues in Technology Risk and Cyber Risk to ensure our clients receive the best possible advice and assurance. You’ll form part of a 20-strong team based out of the Manchester office, principally servicing our client base in the North whilst also being involved with work with our wider national team.

The Role 
As an Assistant Manager in GRCS there will be opportunities to work on a variety of engagements for our clients covering the spectrum of services that we provide including:  

• Assurance mapping
• Creating annual audit plans for clients
• Providing internal audit services on both outsourced and co-sourced contractual basis
• Managing and directly delivering a programme of internal audit projects which includes planning, review, quality assurance and reporting
• Working with a client’s in-house internal audit function for co-source engagements to supply specialist or additional resource needed
• Process improvement projects
• Risk management, governance and internal audit advisory services
• Risk identification workshops and control reviews
• Delivering control and risk training
• Managing and reviewing internal control questionnaires
• Corporate governance reviews
• Contract compliance audits
• Assessing effectiveness of internal audit functions, audit committees and boards
• Working with members of other KPMG advisory teams 
• Business development

Responsibilities 

• Assisting with the management of a North of England and UK-wide portfolio of clients, maintaining relationships with senior KPMG and client staff and being responsible for the financial performance and delivery of these accounts
• Demonstrating a detailed understanding of how current and emerging legal, regulatory, governance, risk management, auditing, accounting and financial reporting standards affect their clients
• Understanding and assisting managers to undertake KPMG's internal risk management and client engagement management procedures including client acceptance, continuance and engagement procedures
• Keeping up to date with all industry specific issues and circumstances which affect your clients
• Developing internal audit strategies which address all internal audit, client service and project management issues, in accordance with the KPMG internal audit methodology
• Delivering against those audit strategies
• Recognising where specialists are required and involving other KPMG staff, managing their input to the client
• Reviewing the audit evidence obtained ensuring it is sufficient in line with International Internal Audit (IIA) and PSIAS (Public Sector Internal Audit) Standards and KPMG methodology
• Conducting meetings with clients to explain audit findings and drafting and reviewing reports
• Reporting to managers/senior managers and partners/directors all salient points arising from assignments
• Assisting with the  production of quarterly Audit Committee papers
• Assisting with the setting of budgets for engagements and monitoring delivery against the budget
• Ensuring work in progress is monitored and cont

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Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills