We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

The Team

We are currently recruiting Tax Assistant Managers to join our successful Family Office & Private Client team based in the South (Bristol/Reading). 

As a national practice our FO&PC team consists of approximately 150 team members across the UK, led by 9 Partners and 15 Directors. 
We work with a variety of high net worth individuals – from stakeholders in privately owned and entrepreneurial businesses, executives of multi-national firms, landed estates and senior members of private equity firms; who may be tax resident and/or domiciled in a range of jurisdictions. We also specialise in providing advice to Trusts and Estates, and Partnerships. 
If you are a highly motivated qualified tax adviser/ accountant (ATT, CTA or ACA/ACCA) with experience of working in personal tax, then we’d love to hear from you.  We recognise that there are also highly motivated individuals who are qualified though experience and may not be exam qualified and we are open to considering such individuals also. 

KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Indirect Tax - VAT

KPMG has one of the leading Indirect Tax practices in the UK. Our 22 Partners and approximately 200 professionals provide advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Environmental Taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations.

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KPMG Law Overview

KPMG Law is a disrupter in legal services, offering legal advisory services combined with new law and technology driven offerings, and multi-disciplinary solutions, within a leading global professional services firm. The KPMG Law global network comprises over 2700 lawyers in 80+ jurisdictions.