Lead Digital Experience Analyst

Role Purpose

KPMG believes that the employee digital experience is essential to the success of the firm. The successful applicant for this role will be contributing to the firm’s increasing efforts towards our team’s core purpose: “(to) Ensure that anticipation of human behaviour leads and improves user experience within the firm”.        

Reporting into the Head of Digital Experiences, the role of a Lead Digital Experience Analyst is to ensure that both the internal KPMG UK Technology function and, where relevant, other functions, deliver an efficient, effective, and consistent employee experience across all touchpoints and at all stages of relevant employee journeys.

Our model is to start with the user experience and progress towards developing solutions with technology SMEs – however digital technology is at the heart of the KPMG UK colleague experience; therefore, an understanding of KPMG UK data and technology solutions is key to Experience success.

The Lead will perform the duties of a User Experience practitioner but will also be responsible for day-to-day oversight of UX activities of other team members across the UK, Bulgaria, and India. Over time the role is expected to grow to include management, training, and growth of team members.

Key Responsibilities              

• Plan and deliver UX contributions to KPMG’s internal initiatives.

• Elicit, collect, track, and analyse feedback and data, and suggest improvements based on the insights gathered.
• Help to focus on generating value through its employee initiatives, with a clear performance and experience focus, ensuring that initiatives rapidly deliver value.
• Collaborate with Business Analysts to support development of agile user stories and formal requirements.
• Work closely with Digital Accessibility SMEs to ensure we meet our legal and ethical responsibilities for supporting colleagues with disabilities and long-term conditions.
• Supporting and challenging Project Management SMEs to ensure that digital transformation projects are effectively scoped, managed & delivered on time, to budget and within agreed KPMG risk frameworks.
• Promote the Digital Experience function in the firm.
• Contribute to the firm’s Digital Experience strategy.
• Oversight of larger UX initiatives, including work allocation, planning, and monitoring of junior UX Analysts.
• Lead Digital Experience reviews of existing or proposed solutions.

Knowledge, Skills, and Experience

Essential

• Demonstrable experience of understanding and applying KPMG EWT Digital Experience strategy and processes
• A strong knowledge of the firm’s internal technology platforms, the resulting User Experience constraints, and strategies to maximise UX within these constraints.
• Demonstrable experience of providing oversight over other UX SMEs work on internal EWT projects.
• Maintain a high level of practical knowledge in the application of Human-Centred Design / User Experience (UX) methods including user research, service design, UI design and branding.
• A strong knowledge of KPMG’s EWT technology development processes.
• Domain experience in two or more of the following: finance & engagement management, HR, User Support, and learning technologies.
• Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this.
• Strong knowledge of Digital Accessibility and how EWT apply this to projects.

Desirable

• Awareness of other value-driven approaches e.g., Lean Six Sigma, Agile, Design Thinking, etc.
• Strong empathy and listening skills; ability to collaborate with

Base Location: London or Manchester plus network of 20 offices nationally: www.kpmgcareers.co.uk/experienced-professional/#LeBlender.OfficeLocations

Why Join KPMG as a Tax Manager: Compliance Hub

The KPMG financial services tax team is a fast-growing part of the KPMG tax practice. Operating from London & Manchester we do work that matters, serving the region with diligence and expertise.

The role is in our Compliance Hub, which has a diverse client and target base spanning the Financial Services sector.

You are well on your way in your compliance career with UK corporate tax experience and have a passion for compliance and the varied aspects of your role that this brings. 

The team is diverse and collaborative, with individuals based across London, Manchester, Birmingham, Leeds, Glasgow and Edinburgh, we embraced hybrid and flexible working long before it became the norm! Our team has a mix of backgrounds and whatever your background we will give you the support, encouragement, and training to thrive at KPMG.

The successful candidate will be a self-starter with a good level of core corporate tax or income tax technical knowledge and a confident outward facing skillset willing to invest time and effort in the marketplace. 

What will you be doing?<

Corporate Tax Manager: 104019

Base Location: Manchester plus network of 20 offices nationally: www.kpmgcareers.co.uk/experienced-professional/#LeBlender.OfficeLocations

Why Join KPMG as a Tax Manager within our Corporate Tax Compliance & Advisory Team based in Manchester

The opportunity is within our Corporate Tax Team based in the Manchester office. This high performing team advises some of the region’s largest and most complex businesses. We are looking for an ambitious Manager to support the team’s rapid growth.

You’ll join a high performing team advising on a broad range of clients from early-stage start-ups, successful privately owned businesses, and some of the world’s largest and most complex organisations.

You will be responsible for managing the tax relationship across a diverse portfolio of clients which will provide you a broad range of technical experience. You will take on a variety of projects covering international tax, treasury tax, group restructuring, tax governance, group reporting and domestic tax advisory and compliance.

The role will suit a Manager or Assistant Manager wanting to drive their tax career forward advising international businesses. Whilst previous international tax experience is helpful, strong technical skills, drive and cur

Why Join KPMG as a Tax Manager: Real Estate

The KPMG financial services tax team is a fast-growing part of the KPMG tax practice. Operating from London &

Manchester, we do work that matters, serving the region with diligence and expertise.

The role is in our Core Asset Management tax team, which has a diverse client and target base spanning the Financial

Services sector - providing services to traditional asset managers and financial services institutions, private equity.

funds, real estate and alternative investors, wealth and hedge asset managers, UK pension funds and global institutional
investors.  

We are looking for a candidate with a particular interest in the Real estate market, although the setup

of the team is such that there will be other opportunities to work across traditional asset management tax compliance

and advisory, private equity funds, operational taxes and EU Funds.

The team is diverse and collaborative, with individuals based across London, Manchester, Bristol, and Edinburgh, we

embraced hybrid and flexible working long before it became the norm! Our team has a mix of backgrounds and whatever

your background we will give you the support, encouragement, and training to thrive at KPMG.

The successful candidate will be a self-starter with a good level of core corporate tax or income tax technical knowledge

and a confident outward facing skillset willing to invest time and effort in the marketplace. 

About KPMG Delivery Network

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Summary

KPMG Deliver Network (KDN) Tax & Legal is looking for a Senior Manager for it's (GMS) Global Mobility Services in Tax & Legal practive to build up centralized Market Development capabilities for the GMS service line, in order to manage central account and pursuit planning, as well as live RFP support. This role is vital for GMS global growth plans and will ensure the success of the practice.

How you will make your mark

Markets Focus:

- Drive collaboration with Lead Member Firms across the globe on account and opportunity planning (for both external targets and existing clients), to position KPMG in the best possible way to succeed in the market

- Lead on all aspects of key global pursuits, including global & regional priority targets, by providing market expertise, guidance, and instruction to the Lead Pursuit Partner, to ensure our greatest chance of success (with support from Senior Pursuit Leaders)

- For existing clients, lead central support in account planning, strategic relationship building and service expansion, bringing SMEs to their client and accessing the newest, most innovative solutions KPMG offer

- Lead our professional approach to pursuits, promoting best practices and ensuring that where applicable we bring the best of KPMG (people, technology, and service offerings) regardless of location

Change:

- Be an ambassador of and support with shaping GMS market strategy and centralized bid support and communicate the value it brings to lead member firms (i.e. efficiency gains, lower cost in going to market, top-quality materials, access to expertise)

- Actively drive high class sales culture and entrepreneurial mindset across our global network

Leadership:

- Be a leader in creating and operating a new agile centralized global GMS Market COE (a virtual team of SMEs and Markets specialists based in several member firms). The Markets COE responsibilities include centralized live RFP support (written and oral presentation), opportunity specific pursuit planning, ownership of standard RFP materials, contracting support and RFP debrief governance

- Along other Markets COE members, work closely with Global Sales Support Team (centralized KDN resource to support Markets COE) in running jointly owned processes. Drive culture of