KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green taxes) to a broad range of business sectors including large multi-nationals, household name retailers and public sector organisations. The Indirect Tax practice is a fast-growing and dynamic business, currently with 13 partners and approximately 220 professional staff in the UK.

We have a significant growth plan over the next three years and in order to support this we are looking to recruit motivated individuals who are seeking a real challenge, to build on our successes to date and help us achieve our growth targets.

This Manager role is Financial Services focussed. KPMG has one of the largest Financial Services Indirect Tax departments, advising banking, insurance, investment management, asset backed finance, real estate and private equity clients across a broad range of issues.

The Manager will be responsible for ensuring the quality of delivery at this specialist level and will be actively involved in managing the performance of junior colleagues within the team.

KPMG has one of the leading Indirect Tax practices in the UK. We work as a national practice providing advice and support in all aspects of Indirect Tax (VAT, Customs Duty, Green taxes) to a broad range of business sectors including large multi-nationals, household name retailers, public sector organisations and Financial services (banking, insurance, asset finance, asset management and real estate clients)

The Indirect Tax practice is a fast-growing and dynamic business, currently with approximately 20 partners and 200 professional staff located across the UK.  We work to support our portfolio of clients with a variety of Indirect tax issues.  Within the various teams we have specialists in sectors such as Retail, Supply Chain, International Trade, alongside our Public Sector and Financial services specialisms.  We work closely with our colleagues in Trade & Customs, Corporate and Employment tax to deliver value to KPMG’s clients.  

The role in question is with the Financial Services (FS) Indirect tax team. The FS Indirect Tax practice currently services a broad range of clients, providing both VAT and Insurance Premium Tax (IPT) services. As VAT and IPT are real time, transactional taxes we work closely with our clients, building up a deep knowledge of their activities and how their businesses operate.

The team undertakes both compliance and advisory services. Over the last 12 months the team has been successful in winning a number of new, exciting projects. These projects include working with some of the largest investment banks, insurers, asset managers and fintechs In the market, we continue to see strong demand from clients looking for indirect tax support.

KPMG’s Powered Enterprise is the world-class accelerated Enterprise Business Transformation framework for cloud-based solutions that covers all 6 layers of a customer’s Target Operating Model. It supports customers to make better and faster decisions that drives positive business outcomes, reduces implementation effort while improving ROI. It combines our leading business consulting practice, technology capabilities and insights into a complete solution for intelligent enterprises.

The Powered Apps teams are communities of business and technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), technology expertise (S/4HANA, CFin, RISE, BTP, MDG, etc.) and SAP SaaS applications (Ariba, SuccessFactors, etc.) to enable customers run successful business transformation programmes enabled by SAP technology.

KPMG’s Powered Enterprise is the world-class accelerated Enterprise Business Transformation framework for cloud-based solutions that covers all 6 layers of a customer’s Target Operating Model. It supports customers to make better and faster decisions that drives positive business outcomes, reduces implementation effort while improving ROI. It combines our leading business consulting practice, technology capabilities and insights into a complete solution for intelligent enterprises.

The Powered Apps teams are communities of business and technology focussed professionals who work together to deliver KPMG Powered Enterprise through a standardised delivery model. The teams use their functional knowledge and experience (e.g. Finance, Supply Chain, Procurement), technology expertise (S/4HANA, CFin, RISE, BTP, MDG, etc.) and SAP SaaS applications (Ariba, SuccessFactors, etc.) to enable customers run successful business transformation programmes enabled by SAP technology.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills