We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

At KPMG, we believe in the importance of creating consistently brilliant customer and employee experiences. The way we do that is by combining our unique insights with a talented team of experience designers alongside the transformation capability to make it real.

KPMG research shows that 2/3 of deals fail to deliver value, and amongst the top reasons are People and Culture. HR M&A was set up as part of the Integration & Separation (I&S) team in Deal Advisory, which has been growing year on year and seen by our clients as a market leader. We have worked on some of the largest and most high-profile client engagements in the deals space, including multi-billion spins, integration of global mega mergers, disposals of non-core assets for large multinationals. We have launched a market differentiating digital engagement platform for M&A as well as a campaign focused on ‘the Human Side of Deals’, and we continue to drive digital innovation.

Corporate Tax Assistant Manager

Base Location: Leeds is the main hub however we are open to regional candidates as well.

The KPMG Corporate Tax team is a cornerstone of our business.  We do work that matters, serving the region with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

We are a network of specialists with a proven track record in Corporate Tax who can offer a forward-thinking working environment with a supportive structure and management team. We collaborate with organisations of all shapes and sizes across a broad range of tax solutions.

What will you be doing?

• Being one of the main points of contact on a portfolio of clients on day-to-day tax matters (both compliance and advisory) and working with Senior Managers and Managers on our larger client accounts
• Undertaking tax advisory projects, including providing UK corporation tax advice based on experience, researching technical topics, working with other areas of UK tax and our overseas members firms to incorporate their input into our advice.
• Ensuring our clients are kept up to date with emerging corporate and wider tax developments impacting their business.
• The delivery of UK corporation tax compliance services
• Supervising the work of junior members of staff and providing coaching to support their development.
• Assisting our Managers and Senior Managers with client account management, including complying with appropriate quality and risk management procedures and financial management
• Support the leadership with business development opportunities.

What will you need to do it? 

• Qualified CTA or ACA / CA or equivalent
• UK corporation tax experience
• Ability to:
  • Analyse problems, identify core issues, investigate, evaluate, and integrate information.
  • Communicate with impact, in a way that is open, honest, consistent, and clear.
  • Sustain a high level of drive, show enthusiasm and a positive attitude when coping with pressure at work.
  • Take personal responsibility and accountability for managing own work and juggling competing priorities.
  • Continuously learn from experiences, seeking out feedback and development opportunities
  • Coach less experienced staff, giving clear directions and constructive feedback.
  • Work in a cooperative, respectful manner with colleagues, clients, and the wider community
  • Build the reputation of KPMG through the quality of work, knowledge, and experience.

 Skills we’d love to see/Amazing Extras:

 Compliance & strong advisory

To discuss this or wider Tax roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG.

Tax Transformation ERP – Manager

 

We are looking for talented Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including:

 

• Tax transformation experience – the ability to analyse tax requirements, design tax processes and implement tax technology solutions
• Strong and practical ERP finance and tax experience, specifically in SAP S4 HANA, Oracle or Workday, as a foundation for tax processes
• Experience of design and configuration of ERP systems for tax purposes
• Experience of implementing VAT determination engines and bolt-ons, such as Vertex O-Series, Thomson Reuters OneSource Determination, or Meridian VAT Add-On
• Tax technology implementation experience, including requirements gathering from a tax, IT and users and creating and reviewing design documentation
• Tax process knowledge, for example indirect tax, direct tax and/or transfer pricing
• Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax
• Advising on appropriate tax technology to support compliance and reporting processes
• Project management
• Client and engagement management

 

Roles & Responsibilities:

• Project managing the overall delivery of global and large tax transformation and technology projects, often as part of a wider finance transformation program
• Helping clients to design, build and deploy ERP and tax automation solutions which are designed for Tax
• Supporting our clients understand the importance of Tax, the optimal way to address tax requirements in their countries and the value that it can bring
• Working together with our other Tax Transformation colleagues as well as other groups in KPMG such as Consulting
• Helping clients develop robust global governance and process frameworks
• Develop our service offerings and service delivery models
• Establishing and maintaining strong client relationships with both existing and new clients
• Line manage assistant managers and graduate trainees and overseeing output of offshore resource in order to deliver client projects;
• Identify opportunities to identify additional services that the client may need and liaise with subject specialists.
• Coaching and technical support for other team members.
• Follow KPMG best practice and policy.

 

Knowledge and Experience:

• Awareness of technology and automation to drive efficiency, risk management and value
• Experience in process, risk and controls design
• Excellent interpersonal skills with strong oral and written communication skills Communicates with impact, in a way that is open, honest, consistent and clear
• Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work
• Analyses problems, identifies core issues, investigates, evaluates and integrates information
• Builds the reputation of KPMG through the quality of work, knowledge and experience 
• Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting).

 

Global Compliance & Transformation (our Team)

 

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology.