We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Do you want to make a difference to KPMG’s biggest and most important opportunities? As part of our Advisory Sales Enablement team[EM1] , you’ll be supporting teams across KPMG through the end-to-end process of winning work. We help with everything from identifying client issues and positioning KPMG through to producing exciting proposal documents and compelling pitches. You’ll be working with the most senior and influential stakeholders from across the firm on a daily basis. Building relationships, networking and growing your knowledge at the same time. We come together as a team to sell the newest, most innovative tools and solutions to the biggest organisations in the world. Our work gives KPMG the edge to win in a competitive, crowded market.

Join KPMG's Thriving Asset Management Financial Services Tax Team!

Are you ready to be part of a team that's at the forefront of global financial services tax? KPMG's Asset Management financial services tax team is expanding rapidly and is a key focus for the Firm globally. We're on the lookout for exceptional candidates to join us in a dynamic and challenging environment, backed by a supportive leadership team.

Why Join Us?

Due to our incredible business growth, we have multiple positions available in our Asset Management Tax Team, serving a diverse client base across the FS sector. This particular role is for an Assistant Manager or Manager to support a fast-paced, highly technical team in providing bespoke global tax services to major institutional investors and asset managers dealing with publicly traded securities.

Your Role:

• Master Technical Knowledge: Dive deep into the advisory aspect of operational taxes, including global withholding tax, capital gains tax, transfer tax, and related global tax compliance.
• Navigate Global Withholding Tax Relief Opportunities: Learn how clients can access WHT relief by way of ruling applications or tax reclaims under applicable tax treaties, domestic provisions and/or claims under the European Court of Justice.
• Client Relationship Management: Handle large global client relationships and projects with finesse.
• Collaborate Globally: Work closely with KPMG’s extensive network of member firms worldwide.
• Drive Business Development: Participate in business development and proposals to attract new clients.
• Innovate with Technology: Develop new client solutions in collaboration with our technology teams.
• Advocate Excellence: Represent KPMG and deliver “gold standard" services.

Our Team Environment:

Join our diverse and collaborative team based in London, Bristol, Manchester, and Edinburgh. We embraced hybrid and flexible working early on, ensuring a balanced work-life experience. Our team includes professionals from various backgrounds, including tax and accounting, as well as industry experts.

Support and Development:

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

Our Corporate Tax Compliance business is made up of a dedicated and enthusiastic team of Corporate Tax Compliance specialists working with our cutting-edge technology platform and our advisory teams to provide a first-class service to our diverse client base which includes global and large domestic compliance clients with complex and interesting tax profiles. We are growing quickly, so it’s an exciting time to join the team.

We are now looking for a talented individual at Senior Manager level. The successful candidate will have deep technical knowledge and thrive in a dynamic and challenging working environment to ensure excellent client service, and will be supported by a strong and ambitious leadership team.