We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.

This is an exciting opportunity for a talented professional to join our Department of Professional Practice – Audit (DPP Audit) capability at Senior Manager level. We are a dynamic team of passionate and highly skilled professionals, working hard to support our audit teams in the field to get things right first time.  

The KPMG financial services tax team is a fast-growing part of the KPMG tax practice. We are looking for

excellent candidates who are seeking a dynamic and challenging working environment within a strong

supportive leadership team.  

As a result of growth in our business, we have a number of roles across our Financial Services Operational Taxes

team, which has a diverse client base spanning the FS sector - providing services to banks, custodians, brokers,

asset managers, alternative investors, wealth and hedge asset managers and global institutional investors such

as pension funds and sovereign wealth funds.  

For the right candidates, there are huge opportunities to be part of an expanding business and to progress

quickly as the team grows. The work is interesting and diverse, getting involved with cutting edge developments

and working with some of the best-known FS firms as well as mid-size and new market entrants and supporting

their business as they rapidly grow.

The team is diverse and collaborative, with individuals based across London, Manchester, Bristol and Edinburgh,

we embraced hybrid and flexible working long before it became the norm! Our team has a mix of backgrounds,

people who have spent their entire career in professional services, or those with tax, legal, accounting and

regulatory backgrounds as well as a number of people who have joined from industry and bring real practical

experience to the way we can help clients. Whatever your background we will give you the support,

encouragement and training to thrive at KPMG.

Successful candidates will have the opportunity to work across our FS and Asset Management tax teams or to

specialise in operational taxes.

We would be really happy to have an informal chat with you to discuss opportunities in more detail.

 
The Responsibilities:
The role involves a mixture of both compliance and advisory responsibilities, with specific duties including:

• Developing and maintaining a high level of technical knowledge across operational taxes and related

areas.

• Supporting the management of client relationships and projects and becoming a focal point of contact

for clients within operational taxes.

• Understanding our client's business and working with teams across KPMG to identify areas for the

provision of operational tax and other services.

• Developing and advising on cutting edge client propositions.
• Being involved in business development and proposal activity.
• Collaborating with KPMG teams across the UK and globally to provide the highest quality operational

tax support to our clients.

• Participating in the development of new client propositions, which will include working with technology

teams to develop new solutions, taking these to market and building the delivery model to ensure

the highest quality services are provided.

• Being an advocate for KPMG and the operational taxes team and helping us grow the business

through the delivery of relevant and high-quality services to our clients.

The Person:  

The successful candidates are likely to have some or all of the following skills:

• Evidence of deep technical ability relating to tax or financial services – e.g., this might be a

qualification in tax, audit, finance, law, regulation or significant practical experience gained in an

industry

Role Overview

At KPMG, you will bring your industry knowledge and technology experience to map customer business challenges to Microsoft AI Business Solutions, shape end-to-end transformational journeys, and deliver real business value to our clients. The core element of the role is to drive new business in Central Government clients through collaborating with the broader firm, owning the Microsoft alliance within the sector and leveraging your industry connections to identify new opportunities and building partnerships to overseeing bids and ensuring successful delivery. This role requires a blend of strategic vision, operational excellence, and a deep understanding of the public sector landscape.

As part of this role, you will lead our teams, and coach and mentor junior members in their own career progressions whilst contributing to our overall go-to-market activities through building the KPMG brand and being visible as a leading advisor within our clients, the market, and our alliance partner Microsoft. You will also be a key part of the governance layer within the practice ensuring compliance and quality is at the heart of our sales approach.

This role is crucial in shaping the sales and pre-sales strategy, delivering high-impact presentations, and demonstrating the value of solutions to potential clients. The Director will also play a key role in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share within the public sector, predominantly Central Government, focusing on Microsoft solutions and services within the AI Business Solutions pillar. This is a critical role for our firm, and we are looking for a proven leader with a strong track record of success in selling complex solutions to the Public Sector.

Key Responsibilities

Develop and Execute Strategy:

• Create and implement a comprehensive business development strategy for Central Government, aligning with organisational goals and market trends. Achieve and exceed individual and team sales and business origination targets through leading the end-to-end sales process, ensuring profitability and client satisfaction

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Pipeline Generation:

• Identify, qualify, and pursue new business opportunities within Central Government departments and agencies, building a robust pipeline to achieve growth targets. Lead on sales excellence, identifying opportunities for improving pre-sales processes, tools, and methodologies to enhance efficiency and effectiveness.

Stakeholder Engagement & Collaboration:

• Build and maintain strong relationships with key government stakeholders, industry partners, and internal teams to position the organisation as a trusted advisor. Collaborate with other teams within KPMG, including delivery, marketing, and technology. Particularly in large scale transformation programmes (typically greater than £2m) where your role will be to lead and augment bid teams.

Thought Leadership:

Actively participate in industry events, conferences, and networking opportunities to build brand visibility and generate new leads by proactively positioning KPMG as a trusted advisor to capitalise on new growth areas

Performance Management:

• Set clear performance goals for your direct business development team to align to the business strategy. Drive business and team success through the implementation and management of this, identifying opportunities for improvement and acceleration. Support this through providing coaching and feedback, and foster a culture of excellence, innovation, and collaboration.

Market Intelligence:

• Conduct market research to identify trends, competitor activity, and emerging opportunities, ensuring the business remains agile and responsive. Align the market opportunity, Microsoft technology and KPMG capability to define relevant market propositions and continually adapt our offering and GTM approach. Own the go-to-market strategy and orchestrate the creation of relevant propositions and assets to drive pipeline. Delivering c compelling content and proposals to potential clients.

Governance and Compliance:

• Ensure all business development activities adhere to internal governance, quality standards, and public sector procurement regulations. Lead on risk processes and model leading practice to the team.

The Person

• Extensive experience in business development sales, with a proven track record of winning and delivering complex deals in the public sector, ideally Central Government. Demonstrative sales experience working in large matrix organisations with senior stakeholders from either large consulting organisations or system integrators to develop pipeline leveraging alliances and strategic partnerships.
• Strong understanding of government procurement processes, frameworks, and compliance requirements.
• Passionate about talking to clients on current technology issues and market direction and seeks collaborative ways of working with both clients, technology alliances and KPMG teams.
• Strategic thinker with creative problem-solving skills and the ability to navigate ambiguity. Exceptional leadership and people management skills, with a proven ability to lead, motivate, and develop high-performing teams.
• Strong strategic planning skills, with the ability to develop and execute innovative sales strategies
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Deep knowledge of Microsoft technologies and how these align to client challenges in complex digital transformation programmes.
• Flexible and resilient – this team works at a fast pace, so you will be priority focused, detail-conscious, dedicated, and able to work calmly under pressure and be adaptable

Certifications and Education

• Bachelor's degree in business administration, marketing, or equivalent
• Proven experience in sales, with a track record of success in selling Microsoft solutions to the public sector
• Strong understanding of the public sector landscape and the challenges and opportunities faced by government agencies
• Deep knowledge of data analytics and related technologies, including cloud computing, artificial intelligence, and machine learning
• Excellent communication, presentation, and negotiation skills
• Proven leadership ability, with a track record of building and motivating high-performing teams.