At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.

We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business.  We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. 

Role: Manager: Customer Insight Transformation 

Location: Any UK, within occasional commuting distance from London, Leeds or Manchester

Why Join KPMG as a Manager-Insight Transformation, Research & Analytics?

This role sits in the Insight team, within the Customer & Ops practice at KPMG.

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions: -

Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision=making.

Our role is to design, implement and deliver these programmes-Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

What will you be doing?

As a Manager within the Customer team, and specifically the Insight team, the candidate will be responsible for-Helping to translate the Insight Transformation proposition into structured, repeatable programmes and delivery playbooks that can be deployed consistently across clients

• Supporting business development by contributing to proposals, solution design, scoping and costing for Insight Transformation engagements
• Designing futurestate insight operating models (processes, governance, roles, data/tech enablers) for client insight functions.
• Working with clients to help build transformation roadmaps that sequence people, process, data, technology and change activities into a coherent delivery plan
• Planning and running insightfunction diagnostics (interviews, documentation review, maturity assessments) and synthesising findings into prioritised recommendations.
• Developing and continuously improving internal methods, templates and reusable assets so the Future of Insight proposition can be delivered at scale.
• Leading onshore and offshore teams to deliver high quality client engagements.
• Owning responsibility for the financial management of client engagements
• Acting as a role model to upskill junior and non-insight trained team members
• Developing client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in the Customer & Operations team.

What will you need to do it?

• Background in strategy/transformation consulting, including organisational design
• Strong research and analytics capability (survey design, sampling, methodology, data analysis, project management
• Proven project management skills, handling multiple workstreams within complex programmes.
• Experience leading and motivating teams to deliver highquality outputs on time and within budget.
• Ability to derive insights from data and communicate them clearly through compelling storytelling and visualisation.
• Familiarity with VOC tools (e.g. Medallia, Qualtrics, Power BI) and their ongoing management
• Solutions-focused mindset with strong presentation and stakeholder engagement skills.
• Confident in providing thought leadership and advising clients on strategic direction.
• Understanding of AI applications in insight generation and VOC optimisation.
• Experience in business development, including proposal design and costing

Personal Attributes

Passion for insight and data-driven decision-making AI first mindset, wi

An exciting opportunity awaits in our dynamic Midlands Corporate Tax Advisory & Compliance team, based in either our thriving Birmingham or Nottingham offices. This role is your chance to make a tangible impact, advising a diverse portfolio of UK-headquartered businesses and international groups across a broad range of sectors...

This exciting role is within our Corporate Tax Team based in the Manchester office. As part of a high performing team you will work with a diverse portfolio of large clients across UK listed, PE-backed, inbound and family-owned groups, and take on a variety of projects including BEPS Pillar 2, tax structuring and international expansion.

We are looking for a talented and technically-orientated Senior Manager level to support our rapid growth in international tax provision. The successful candidate will thrive in a dynamic and challenging working environment, supported by a strong and ambitious leadership team.

The role will suit either a Senior Manager wanting to drive their tax career forward or an ambitious Manager wanting to take the next step.