Service Delivery Security Manager

Team

The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to the Security Production Assurance & Compliance Lead.  This role is critical in the provision and delivery of secure, innovative, technology-enabled services and solutions for KPMG and our clients.  The role is vital to KPMG’s ability to demonstrate that we are delivering ‘secure by design’ services and solutions such that our business stakeholders, our clients and our regulators trust KPMG.

Role

The primary purpose of the role is to enable harmonious delivery of Security Services, by ensuring strong collaboration with the external Service Providers and entire range of KPMG business functions.  There are 3 main areas of focus:

• Manage the security services relationship to protect the delivery of the end to service services that involve all KPMG UK Technology services, or third-party suppliers.
• Provide governance for infrastructure security services
• Provide an overview of the complete set of services provided by all KPMG UK Technology services, or third-party suppliers and troubleshoot any issues and escalate as appropriate.

Key responsibilities are:

• Work closely with the Service Owners who are accountable for the end-to-end services, understand their roadmap for the service and the day-to-day operational requirements

• Maintain and lead the process to manage the Governance of these services
• Ensure firm standards and guidelines are followed, and contractual or operational commitments are delivered
• Review and govern the Service Provider Quality, Improvement Plans, Issues and Operational Risks, engaging the Security Production Assurance & Compliance Lead as required
• Raise and build consensus around issues or escalations and enable timely resolution.
• Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence
• Review Service Provider capacity plan to ensure it has enough capacity to meet the required demand and is in line with the Service Owner’s roadmaps
• Consolidate and provide reports on the delivery of Security services and initiatives across the relevant KPMG capabilities
• Ensure any planned changes across Technology or Service Provider are co-ordinated to ensure there is minimum disruption to Information Security services.
• Communicate major changes or enhancements in Information Security to Service Provider/ Business function and vice-versa
• Act as a single point of contact for general queries or issues flowing to and from the Security Function to the delivery teams
• Work closely with the Service Delivery Managers and Service Owners to ensure everyone has a clear view of the remediations and expectations
• Work closely with the Security Production Assurance & Compliance Lead to implement the operational security activities, processes and standards as determined by them.
• Build long-term stakeholder relationships including negotiating service levels, and defining project scope.
• Monitor, review and drive compliance to security policies, guideline and standards (as defined by KPMG) using compliance reports supplied by the Supplier and internal teams. You will escalate issues to the Security Production Assurance & Compliance Lead where necessary
• Use your experience to propose changes to existing policies and procedures based on feedback from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance
• You will support incident and problem management teams in prioritisation o

You will work as part of our rapidly growing Tax Technology & Innovation team. KPMG is investing $5bn over 5 years in technology. You will lead a team that will be at the forefront of changing an entire industry, helping our clients adapt and make the most of technological advances to help them better manage their tax obligations.

You will lead a portfolio of projects and propositions, leading a team of business analysts and project delivery leads to work closely with our clients on groundbreaking solutions to solve their Tax challenges. You will work with the leadership of our tax and technology business to execute our business strategy as well as ensuring that we make the most of technological change. No prior experience in tax or accounting is necessary but previous experience will help in this role.

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At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences and backgrounds. From our inclusive leadership strategy, to our diversity and inclusion targets – we are making bold changes to who we are and what we do. Be part of it.

Overview

This exciting role is within our Midlands Corporate Tax Advisory & Compliance team, based in our Birmingham or Nottingham office. 

Our clients include UK headquartered businesses and inbound groups across a range of sectors. 

Our work in the tax advisory space includes supporting clients with business and fiscal change. This can include advising on new jurisdiction entry, the development of new business areas, business reorganisations, tax authority enquiries, pre/post transaction reorganisations, refinancing, cash repatriation, interest deductibility and the impact global fiscal change (e.g. BEPS Pillar 2).

We work as a hybrid team where we get together in the office or at client sites at least twice a week to collaborate and learn together, with flexibility over how you spend the rest of your time. 

The role

• Working closely with Partners, Directors and/or Senior Managers on complex projects to deliver technically excellent advice and service

• Managing UK and cross border teams on advisory projects, liaising with specialists, overseas member firms and external advisers, critically analysing and challenging their input to deliver successful projects and expertise to our clients
• Developing and maintaining strong relationships with clients
• Managing teams and coaching and developing junior members of staff both in respect of technical delivery and soft skills
• Managing our engagement quality and risk processes and client financials
• Being a role model for KPMG’s values

You'll also have the opportunity to get involved in UK corporation tax compliance and reporting if that interests you.

The person

• Qualified CTA or ACA / CA or equivalent

• UK corporation tax experience
• Sustains a high level of energy, shows enthusiasm and a positive attitude that translates across the team
• Displays an inclusive, collaborative approach and operates in a respectful manner with colleagues, clients, and the wider community
• Brings insight and effectively applies knowledge to business and client problems
• Communicates with impact, in a way that is open, honest, consistent and clear

• Strong oral and written communication skills
• Strong analytical skills, curious and a commercial approach to resolving issues and providing advice
• Strong project management skills, including ability to work as part of a team and to show initiative to drive projects forward
• Ability to multi-task and manage a range of clients, projects and relationships
• Effectively develops and coaches junior team members

• Dedication to continuously develop skills and technical knowledge

KPMG’s Pensions Advisory business continues to build out its new pensions team, and requires individuals that can bring different skill-sets to the team. We are looking for a talented and experienced Senior Manager to join our team, who will be responsible for working closely with colleagues in the area of pensions investments across both private and public sectors covering both defined benefit and defined contribution.

At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. 

Our clients leverage KPMG’s compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation.  Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model.