ServiceNow HR Consultant - Manager

Base Location: London

https://www.kpmgcareers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG Powered Enterprise function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. These clients trust us to get it right first time.

KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Why Join KPMG Powered Enterprise function as ServiceNow HR Consultant – Manager?

Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office. 

The Powered Apps

he EPM capability within our Corporate Services and People Consulting business specialises in delivering large scale Techno-Functional transformation initiatives and supporting CFOs/ CXOs on a wide range of issues. Over the last few years, we have established a reputation as the leading provider of top-quality consulting and technology delivery services. Our teams are recognised by our clients for the depth of industry and functional expertise they bring combined with our practical and innovative technology capabilities. As a result of our strategy and strong pipeline of exciting projects, we are looking to grow our EPM capability. We are looking for candidates who bring a combination of technology skills and business acumen, possess the ambition and potential to become future leaders of our EPM consulting business. This is an exciting time to be part of growing business.

In Corporate Services & People, we improve the effectiveness and efficiency of the business functions (Strategy, Customer, Finance, People, Operations) and generate real insights to help deliver value to the business. Our mission statement is to create a sustainable practice which is recognized as being number one in the industry.

KPMG Microsoft Business Solutions are looking for an experienced D365 Commerce Solution Architect, you will lead the design and delivery of Microsoft Dynamics 365 Commerce (Retail/Omnichannel) solutions for enterprise clients. You will have deep expertise in D365 Commerce, including POS, e-commerce, call center, and retail operations, with a proven track record of end-to-end implementations. You will work closely with clients, manage consultants, and collaborate with development teams to deliver robust, scalable, and integrated Commerce solutions. The role includes presales activities, proposal development, and mentoring junior staff

This role is therefore key to KPMG Microsoft Business Solutions’ customer delivery of Microsoft Dynamics 365 Finance and Operations solutions. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Main Responsibilities

Project Responsibilities

• The Functional Solution Architect will drive the delivery of Microsoft Dynamics 365 Finance/SCM/Retail solutions following best practices
• Owning the solution for the Finance and/or SCM and/or Retail work stream, making design decisions and reviewing/creating solution documentation
• Responsible for leading and managing a team comprising of a group of talented consultants each holding different levels of expertise
• Have excellent understanding of D365FO functional capabilities
• Involvement with functional interfaces and Integrations with D365FO
• Provide on-site support as required by company or client. Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing
• Advise client and delivery team members of scope (creep) and use of change control processes
• Delivery of end-user training to clients and colleagues where applicable
• Demonstrate ability around upselling and understanding of additional company capabilities
• Involvement in responding to RFPs and RFQs
• Demonstrate excellent foundational consulting skills, including analytical know-how, written. & verbal communication, team participation & presentation skills
• Solves and advises on complex problems with creative solutions
• Meet and exceed customer expectations from business knowledge, skills, and behaviour
• Carry out additional duties as may occur from time to time as instructed and agreed by Project leads and Directors
• Identify business/project risk and mitigate or communicate as necessary
• Ensure progress updates are communicated to relevant parties both formally and informally
  
  

Practice Responsibilities

• Awareness of product roadmap and the content of future releases of D365FO in the Commerce area and demonstrate changes/additions to team members
• Identify practice development activities and strong involvement in the creation and delivery of these to fellow colleagues
• Strong involvement in further development of Finance and/or SCM and/or Retail capabilities in D365FO product team
• Promotes the Values of our company
• Leads people and helps to gr

This exciting role is within our Midlands Indirect tax team, based in our Midlands Offices.

Our clients include UK headquartered businesses and inbound groups across a range of sectors.