Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

The Team
KPMG UK’s Infrastructure Advisory Group (IAG) is a team of roughly 400 professionals and is widely recognised as one of the world’s leading financial and commercial advisers in the infrastructure sector. IAG has locations in London, Birmingham, Edinburgh, Leeds and Manchester, but is operated on a national basis. Due to the location of team members you will be working with, this role can be based in London or Birmingham.

You will get to work on exciting and intellectually stimulating projects and with clients of all sizes, from a variety of different sectors. You will have access to leading technology to help your clients navigate rapidly evolving times. Learn for a lifetime and be recognised for the impact you make as you further your career, alongside some of the brightest minds in Tax & Law. Celebrate diverse perspectives in a team where everyone is encouraged to come as they are and pursue initiatives that support the communities we serve.