Director, Business Solution & Service Design

• Grade: A
• Capability: Audit
• Contract Type: Permanent
• Team: Innovation & Deployment
• Sub-Team: Solutioning (Product Lifecycle)
• Experience Level: Director
• Location: Canary Wharf or UK-wide

 

Job Summary

KPMG Audit Technology is building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our new Business Solution & Service Design function. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from a collection of fragmented, siloed applications into a service-oriented ecosystem designed around value streams.

 

The Director, Business Solution & Service Design is the senior Product counterpart to the technical architecture team within Engineering. This role is responsible for shaping and leading strategic business initiatives through a business capability, value stream, and user-experience lens. While highly technically literate, this role is decisively business-outcome focused. You will act as the primary bridge, ensuring that business capabilities, operational workflows, and logical data needs are clearly defined, mapped, and translated into logical blueprints that Engineering's technical architects can seamlessly execute.

 

The ideal candidate will champion robust service design principles, drive application rationalisation based on business utility, and ensure our product roadmap is optimised to deliver seamless end-to-end user journeys. Professional Services experience, and preferably knowledge of Audit within the Big 4, is essential. 

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Where Tax excellence meets global impact.

London is home to KPMG’s largest Tax & Law community — a place where technical depth, international reach and advanced technology converge to help organisations navigate a rapidly changing world. From global tax reform to ESG reporting, from digital transformation to cross‑border advisory, the work you’ll do here helps businesses operate responsibly, transparently and with confidence.

If you want to influence the decisions that shape industries, drive trust and support sustainable growth, this is where you can #MakeTheDifference.

This role involves working on a range of projects with a client base in the Financial Services sector. This primarily involves clients in the Banking, Insurance, Asset Management, Fintech and Commodity Trading sectors.

We are looking for a talented and experienced Manager to join our team, who will be responsible for working closely with colleagues in defined benefit pensions. Specific areas of focus, but not exhaustive, will include

• Journey planning and risk management, aiming for self-sufficiency or buy out, and endgame options including use of surplus

• Funding advice to sponsors and advice on compliance with DB funding code

• Advice on contingent funding options and work on special purpose vehicles

• Pensions due diligence on mergers and acquisitions

• Provision of member education and communication

• Advice on benefit change, benefit design and implementation

• Advice on good governance and compliance

Why Audit? Some of the world’s biggest companies and organisations turn to KPMG’s Audit practice for the insight, challenge and expertise we’re able to provide. By examining the way in which they’re operating – and delivering a true and fair reflection of their financial position through published accounts – we make a difference not just to the business itself, but also to the wider community. Audit is about more than simply m... View full job description