We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The Major Projects Advisory (MPA) practice sits in Customer, Operations, and Infrastructure (CO&I): one of seven super service lines across KPMG’s Advisory business.  Operating from all over the UK we do work those matters, serving the Country with diligence and expertise.

 

“PACE” (Programme Advisory and Capital Excellence) is part of KPMG’s Major Projects Advisory team – a multi-disciplinary team of cross-sector experts in complex project and programme delivery. We transform our clients’ delivery capability and partner with them to deliver faster, cheaper, greener, and better. As a recognised market leader, we are proud to partner with an impressive client base across both private and public sectors, delivering lasting results in several market sectors, namely:

KDN Tax & Legal’s (solutions (e.g. Indirect Tax Compliance, Global Mobility Services and Legal Managed Services.) operate  like a sub-function department of up to 1000 staff across 5 different geographies. The KDN Global Solution Lead  acts like a “mini-CEO” of the respective KDN Solution.  In that capacity, a KDN Global Solution Lead is accountable for the overall business performance of a solution, including quality, client centricity, technology and process innovation, and its P&L.  The role is part of the T&L COO organization to ensure consistency across solutions, and is then “attached” to a specific solution(s).  

 

The Solution Performance Operations Senior Manager will partner with the Solution Lead to optimize performance and drive transformation. Your expertise will be key in executing critical business performance strategies.

 

Our Investigations & Compliance team helps clients to establish the facts in relation to an incident, loss or misconduct and then to remediate and recover value. We are experienced in managing diverse issues including fraud and misconduct, regulatory compliance, risk frameworks and modelling and much more.

As a Senior Manager, we expect you to take a lead role on challenging and complex engagements.  You will lead multi-disciplinary teams, manage stakeholders and deliver quality solutions to our clients. You will be expected to originate opportunities through both internal and external relationships and take the lead on business development activities, including marketing, knowledge sharing and practice development.

 

Above all, we are looking for someone who is passionate about helping to grow our Forensic practice and helping our clients with their most complex challenges. In return, we are committed to helping you to enjoy the role and develop your skills and career within the KPMG.

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.