KPMG’s is looking for exceptional candidates for a Director role, with a strong experience in pricing and commercial excellence to join the team within the Pricing Centre of Excellence.

The Senior Manager role is central to delivering complex client engagements, shaping the strategic direction of KPMG’s Legal Business Services (LBS), and building our market presence. You will lead large-scale, multi-national transformations that embed legal into business processes, leveraging AI, technology, and managed services to redesign legal fulfilment.

You will also play a leadership role in developing our people, propositions, and culture, ensuring LBS continues to grow as a leading provider of legal transformation services.

KPMG's transfer pricing practice is a highly dynamic and successful area within our tax business. A constantly changing and increasingly significant field, the transfer pricing team helps clients establish, document and defend market based pricing terms in relation to transactions between parts of multinational businesses.

We are a national team of over 140 transfer pricing specialists including 8 Partners mostly based in London and key UK cities.  There is a good mix of tax professionals, accountants and economists with backgrounds from industry, practice and HMRC.  This variety of backgrounds will give you the opportunity to work with people who are experts in their field, and help you to build a diverse skillset.

KPMG’s Innovation Reliefs and Incentives team is made up of tax, engineering, science and technology specialists delivering expert advice to a broad range of clients across almost every industry sector. As one of the largest teams in the industry, our continued investment in innovation advisory means that we seek engineers, scientists and tax professionals to join us on the next exciting phase of our growth.

Our team works with clients from owner managed business, to large multinational organisations, and we are looking for a Senior Manager with a strong financial, accounting and tax background to assist clients across as suite of innovation advisory services including R&D tax Credits, Patent Box, R&D Allowances, Grants and Innovation Advisory services.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills