The Responsibilities/Job Description

This role involves working on a range of projects with a client base in the Financial Services sector. This primarily involves clients in the Banking, Insurance, Asset Management, Fintech and Commodity Trading sectors.

The work involves:

• Developing and maintaining client relationships
• Interviewing clients to understand activities and value drivers for our clients’ businesses
• Determining key industry features across varied industries that influence the pricing of transactions
• Benchmarking market prices across industries and transaction types
• Documenting and designing pricing policies
• Drafting transfer pricing reports
• Supporting clients with tax authority enquiries and Advance Pricing Agreements
• Coordinating with KPMG’s transfer pricing, international tax, indirect tax and other teams across the business on a range of topics
• Coaching and developing junior members of staff
• Assisting with the team’s business development and marketing initiatives.

We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a is a a global organisation that supports KPMG member firms in delivering global priority solutions to their clients across a number of different industries. KDN helps to enable growth, improve economies of scale, and discover new ways of collaboration and working.

You’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to KPMG's clients, and driving positive change in the communities we serve. You’ll be assisting KDN to accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The KPMG South Tax Practice is a cornerstone of our business.  Operating from Bristol, Cardiff, Reading and the South Coast we do work that matters, serving the region with diligence and expertise.

KPMG is one of the world's largest and most respected consultancy businesses.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

We are a network of specialists with a proven track record in Tax, who can offer a forward thinking working environment with a supportive structure and management team. We collaborate with organisations of all shapes and sizes across a broad range of tax solutions.