As a ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to. 

Job Title:  Manager – Legal Business Services

Role Overview
As a Manager in KPMG’s Legal Business Services (LBS) team, you will lead client delivery across legal transformation projects, driving innovation in contract management, legal technology, and operating model design. You will play a pivotal role in helping clients embed legal into business processes, harnessing AI and automation, and redesigning their legal supply chains.

This is a client-facing leadership role, with responsibility for scoping, designing, and delivering engagements, as well as developing our propositions and helping to grow the LBS business.

What you will do

• Lead client engagements, from diagnostics to delivery, applying our methodologies.
• Design target legal operating models and implement transformation roadmaps
• Oversee legal technology implementation projects, ensuring effective integration into enterprise systems (e.g. CLM, AI, Matter and Spend Management)
• Drive managed services design and transition, enabling scalable delivery of contracting and legal processes.
• Facilitate client workshops to capture requirements and prioritise initiatives by value, risk, and feasibility.
• Contribute to business development through proposals, thought leadership, and pre-sales support.

Leadership & Management

• Manage multi-disciplinary engagement teams, ensuring high-quality delivery and adherence to KPMG standards.
• Mentor and coach junior team members, contributing to their development and the growth of the practice.
• Collaborate across KPMG service lines and global teams to deliver integrated, cross-functional solutions.

Skills & Experience

• Strong consulting or professional services experience, ideally with exposure to legal, contracting, or compliance.
• Proven experience in leading delivery of transformation projects (e.g. CLM, operating model, process redesign).
• Strong understanding of project management methodologies (Agile and traditional).
• Demonstrated ability to engage senior stakeholders and build lasting client relationships.
• Experience with legal technology platforms (e.g. Ironclad, CPAI, DocuSign CLM, iCertis, SirionLabs, Wolters Kluwer, Harvey) is desirable.

• Providing technical transfer pricing advice to our Large Corporate clients on a broad range of topics
• Developing and maintaining client relationships including acting as the main point of contact for clients and relevant stakeholders
• Managing multiple projects concurrently and be able to tailor advice and deliverables to the size of the client and the budget for completing the project.
• Managing various projects across multiple jurisdictions and leading the day-to-day delivery processes
• Coordinating with KPMG's transfer pricing, international tax, indirect tax and advisory teams on a range of topics
• Financial management, including developing and managing project budgets and billing to ensure profitable delivery of client engagements
• Coaching and developing junior team members which will also include delivering training sessions and providing on-the-job coaching on a regular basis
• Ensuring timely reporting to senior management
• Actively contributing to identifying new opportunities and managing business development and marketing initiatives along with proposition and market leads

The Person

We are looking for candidates with the following skills/experience:

• Either a CTA, CA, ACA, ACCA or attained a Bachelors or Masters degree in economics, finance, law, accounting or equivalent qualification.
• At least 5 years of transfer pricing experience, preferably including experience of preparing transfer pricing documentation, tax value chain analyses, benchmarking, supporting with tax authority enquiries/Advance Pricing Agreements, project management and managing junior team members
• Sound judgement, including the ability to identify and evaluate risk issues and know when to involve others.
• Strong analytical skills and a commercial approach to resolving issues and providing advice
• High level of drive and enthusiasm with a positive attitude
• Strong commercial awareness
• Keen ability and willingness to keep up to date technically and develop the technical ability of the team below you.
• Ability to work autonomously and to take initiative as appropriate
• An appreciation of and/or understanding of ethical/risk issues within a client service environment
• Very strong people skills for engaging with our clients and team members
• Highly organised with excellent communication and project management skills

At KPMG, we support clients on their AI transformation journeys to drive profitability while mitigating reputational, operational, and financial risks. Our specialized Data & AI team leverages advanced analytical techniques and industrial-scale AI platforms to accelerate this transformation. Our projects span industries such as Financial Services, Retail, Public Sector, Healthcare, Energy, and Utilities, with a focus on extracting data insights, building AI models, and delivering value through engaging, data-driven stories.