Role Grade: Grade C 

Performance Group: KPMG Enterprise Wide Technology (EWT) 

Role Location: London Canada Square Office; in-office 1x day per week. 

Context 

The firm is undertaking significant transformation to support its Trust & Growth strategy. The strategy articulates how we will become the most trusted professional services firm and achieve our growth ambitions – globally and in the UK. To support this ambition, high quality technology is essential - from collaborative, digital tools to GenAI and hybrid tech, we all rely on technology to do our jobs and bring creativity and insight to our clients’ most critical challenges. 

The Adoption team is part of KPMG’s technology function and aims to deliver on the Digital Transformation ambitions for our business; delivering end-user technology, GenAI and digital tools and experiences which provide KPMG colleagues with the ability to connect, communicate, collaborate, and deliver in the physical, virtual and hybrid world. With continuous enhancements coming from Microsoft and the business, diverse projects, and an exciting pipeline of opportunities to share with the business, we are recruiting an Adoption manager for our team.  

Role Description:  

Your role will be focused on activities related to driving adoption across our firmwide technologies, with a focus on our digital workplace tools. The Digital Adoption Team works closely with programmes deploying new technologies to ensure the successful rollout and adoption of key digital tech, including Microsoft 365 apps, GenAI and more. We’re focused on the user experience and believe technology should be seamless and easy to use. 

The Digital Adoption Manager will ensure the business is getting the best ROI on the technology we’ve invested in as a firm, both current and future technologies. The Adoption Manager drives activities underpinning the firm's strategy around digital tools to achieve business outcomes, ensure return on investments, and support the scale of transformation across the business. 

This role also includes leadership of the Digital Ninja Programme, the largest technology champion network at KPMG. The community has over 1,000 Ninjas, and because they’re embedded in business areas, they understand how technology can be applied in the best way possible for their area.  

Successful candidate will be expected to:  

• Support the UK firm’s digital strategy, including adoption of Microsoft Copilot, KPMG UKs GenAI tool AVA, and integration of AI into our ways of working. 

• Manage and maintain adoption roadmap that includes adoption campaigns, new features, enhancements from Microsoft or internal tech, tooling launches, and commitments for Adoption support; deliver weekly and quarterly updates to stakeholders and leadership 

• Design Adoption strategies for new tools as well as out-of-box delivery approach for new tech; able to drive continuous improvements to ways-of-working across the business, whilst bridging technical and end-user understanding.  

• Integrate Digital Adoption activities into deployment planning, including design, development, and testing, manage pilots, and influence the way we communicate technology to end-users. 

• Use creative communication approaches to engage others and communicate easy-to-adopt tips s