We are seeking an experienced Technical Architect to join our growing Microsoft Dynamics 365 practice, with a focus on Contact Centre solutions. This role involves designing and implementing robust technical architectures, ensuring seamless integration of software developments, and collaborating closely with clients and delivery teams. The ideal candidate will have deep technical expertise in Microsoft Dynamics 365 Customer Service & Contact Centre, and a strong track record in delivering complex, large-scale implementations.

Our Contract Performance & Insight (CP&I) team sits within KPMG’s Customer and Operations Advisory practice. We’re a dynamic mix of qualified accountants and commercially minded professionals who help clients unlock value from their third-party contracts.

Using a blend of audit techniques, technology, and strategic thinking, we analyse financial performance and contract compliance to identify cost recovery opportunities and drive operational improvements. Our work spans a wide range of agreement types—from royalties and software to supplier contracts—across both public and private sectors.

 Business Development Manager (Commercial Sector)

Role Overview

The Business Development Manager will be responsible for driving utilisation and dependence upon our firm as the go-to place for all things Microsoft at KPMG. Acting as a trusted advisor, the BDM will support member firms in shaping strategic approaches that meet their clients’ business and technology needs.

The role will focus on creating and progressing opportunities for MBS across the International market, particularly within the Commercial Sector—which includes industries such as manufacturing, retail, consumer goods, technology, logistics, energy, professional services, healthcare, hospitality, and education. Leveraging a hybrid skillset of business development, presales, technical expertise, and delivery know-how, the BDM will help position our capabilities effectively within these dynamic sectors.

Business Development

• Own the development and execution of a demand generation strategy for a key industry market to drive pipeline and sales to agreed KPI’s
• Develop the overall positioning, uniqueness, and messaging for the Microsoft offerings through KPMG Microsoft Business Solutions into that industry
• Responsible for the generation of pipeline and execution of sales for the organisation
• Identify and develop opportunities for the organisation to diversify across sub industry, emerging technology and services propositions to build pipeline
• Work with KPMG teams to create integrated propositions to meet the needs of specific industries or clients to build pipeline
• Lead the interlock with the delivery organisation to ensure:
• Contracts with clients are robust
• The sales teams support programme delivery in partnership
• The development of innovative and profitable commercial constructs
• Develop a marketing and communications plan to drive pipeline for the organisation in white space clients
• Ensure that client relationships and commercial engagements are managed effectively to ensure successful delivery and long-term relationship development

Business Development – Execution

• Own and cultivate senior stakeholder relationships within key strategic accounts
• Own and manage key relationships within the KPMG partner network to drive pipeline from within the firms’ client base
• Own and manage the relationship with key Microsoft stakeholders to develop co- selling opportunities
• Lead key bids and proposals for large scale transformation programmes (typically in the €1-4m range)
• Work as a trusted advisor with clients around their strategic business and technology needs
• Leads and supports the negotiation of contracts and ensures compliance with KPMG Microsoft Business Solutions policy

 Requirements

• Highly experienced working in Microsoft solution sales
• Working knowledge of Microsoft technology (particularly Dynamics 365, Office 365 and Azure)
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)
• Highly experienced working in partnership with Microsoft to develop business systems or cloud-based technology propositions to meet client needs
• Experience of working in an LLP organisation
• Demonstrable track record developing long term profitable relationships with mid and large sized organisations
• Can develop a demand generation strategy for a Microsoft solution sales team and lead the team to successful execution
• Hold led Microsoft centric transformation deals with values in excess of €2m
• Has led the development of solutions, consulting offerings and assets to drive repeatable sales
• Extens

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