We are seeking a talented individual to manage work streams on client engagements and to take a pro-active business development role by building relationships with clients. Typically, client engagements would cover at least one of the following areas: Target Operating Model Design, Organisational Redesign, Financial Recovery Programmes, Service Improvement, Back-Office Transformation and Digital Transformation.

You would need knowledge and skills in Behavioural Change Management, Organisation Development and ideally in one other area:

• Behavioural change management: Ensuring organisations realise the benefits of large-scale change projects by embedding new behaviours and minimising underperformance during the change
• Organisation development: Target operating model development, organisation design, role clarity, performance management, organisational culture, employee development and reward/recognition
• HR Transformation: Creating cost effective, integrated HR functions that contribute to the delivery of business strategy
• Talent Management: Helping clients identify, retain and develop talent, designing reward strategies/incentive schemes and performance management frameworks/processes
• Workforce Intelligence: Helping organisations get the most from their workforce, including strategic and operational workforce planning, terms and conditions of employment, TUPE, plus reward and incentive management

KPMG’s Customer Transformation team within the Strategy & Performance Transformation practice is looking for exceptional candidates for a client-facing Associate Director role, with a Financial Services focus (ideally Banking or Insurance) and experience of customer transformation programmes.  

Our team works closely with client executives who own products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

This is KPMG Curve, our newest tech venture. And we're doing things a little differently and we want You to come join us.

Here to solve big challenges and uncover even bigger opportunities, KPMG Curve is all about staying at the cutting edge of technology and swerving the mundane.

As a fast-growing digital delivery capability within KPMG, we always stay ahead of the curve by keeping up with ever-evolving tech practices. Whether that's unlocking the power of AI, coding for the future of the planet or everything in-between.

In a world where tech is always changing, so are we

Our Transaction Services team collaborate with organisations of all shapes and sizes across a broad range of Mergers and Acquisitions activity. We are an integrated team of specialists helping clients focus on the key questions during the critical stages of planning and executing a deal, creating and enhancing value.

Join our team and contribute to our Cyber Risk Insights (CRI) platform listed by Forrester as one of the ‘Cyber Risk Quantification (CRQ) providers that matter most globally'. CRI has been shortlisted for 5+ awards including security innovation of the year and best security product of the year. This opportunity will place you at the heart of KPMG’s Technology & Data practice in one of the fastest growing parts of firm.