Manager - Pre-Sales & Delivery Consultant

We are looking for an experienced Manager - Pre-Sales & Delivery Consultant (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities

• Assisting the pre-sales team in demo's, RFPs
• Be a champion for the D365 CCaaS Product
• Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
• Driving collaboration across the CCaaS internal community 
• Building the eminence of KPMG Microsoft Business Solutions within the marketplace
• Meet and exceed customer expectations of business knowledge, skills and behaviour

Requirements

Qualifications and Skills 

• Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
• Extensive consulting skills
• Business Process knowledge
• Broad understanding of software delivery 
• Excellent soft skills and leadership qualities
• Ability to work independently and as part of a team
• Relevant certifications in Dynamics 365 or related technologies
• Strong cross industry experience (Financial Services, Public Sector and Consumer Markets)

Experience and Background

• Experience of large scale CCaaS implementations
• Sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
• Excellent presentation and demonstration skills

Deal Advisory Tax

At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.

The Role

Deal Advisory Tax provides market leading services to both Corporate and Financial investors.  Whilst we have teams focused on clients in four key markets Corporates; Private Equity & Credit; Real Estate and Energy & Infrastructure, we are a national and connected team, working and learning with each other.

• Corporates:  We work alongside some of the most forward-thinking FTSE 100 and 250 businesses, as well as Corporates across the UK, supporting them with strategic acquisitions, carve outs, de-mergers, disposals, and joint ventures both in the UK and cross-border. Our corporates business is a multi-sector business, including Consumer, Life sciences, TMT, Industrials, ENR and Banking & Insurance. 
• Asset Management:  We work with Private Equity, Infrastructure, Renewable/ Energy transition, and Real Estate Funds, both large and mid-cap, as well as institutional investors such as Sovereign Wealth Funds and Pension Funds.  Our clients have UK, European and Global investment strategies and will often have teams across multiple asset classes which allows our people to experience different types of transactions.

The Deal Advisory Tax team provides advisory services across the whole deal spectrum including buy-side due diligence and structuring, sell-side vendor assist and vendor due diligence, refinancing and listing support. Deal sizes can be anywhere from £10m to +£10bn – we work with a variety of clients and on a variety of deals.

We help our clients understand and quantify historical tax issues, structure transactions, model tax considerations and reflect our advice in the legal documents underpinning each transaction, all with a continuous focus on maximising value throughout the investment cycle. Working collaboratively across the KPMG network, our work often involves advice on multiple countries, taxes, and work streams.

Key Responsibilities

• Work closely with Partners and/ or Directors on complex transactions to deliver exceptional advice and service.
• Support in the pursuit of new opportunities, working on proposals and joining pitches.
• Develop and maintain client relationships alongside Deal Advisory
• Be a key KPMG point of contact for clients, legal advisers, and other KPMG teams to facilitate effective delivery.
• Coach and develop colleagues, collaborate with peers and be constantly learning.
• Prepare/ oversee detailed technical advice covering a range of UK and international tax issues.
• Perform/ oversee detailed analysis of tax related documents/ data, highlighting key issues and articulating the commercial impact of these to the client.
• Collaborate with other UK and overseas tax specialists, critically analysing and challenging their input.
• Demonstrate up-to-date tax technical knowledge in respect of key UK and OECD developments.
• Understand financial models from a tax perspective.
• Input on Deal Advisory Tax thought leadership

 The Person

• Qualified CTA or ACA/ CA or equivalent
• Ambitious, enthusiastic and a keen interest

Do you want to “hack the gibson?” Do you enjoy playing a “nice game of chess”? If we said “hack the planet” would you be able to tell us the film? At KPMG we are looking for a Senior Manager who lives and breathes hacking and information security. You will have earned your stripes doing CHECK work in data centres and be ready to, or already skilled in leading teams of talented testers.

In return we will provide some of the UK’s most unique government and commercial engagements for you to cut your teeth on and a friendly, passionate team to develop and grow.

The KPMG’s Cyber Defence (CDS) Team conducts client facing technical assurance and penetration testing and has a long and successful history in KPMG. Our clients are diverse and we cover many sectors with particular specialisms in Financial Services, High-end Defence Assurance and Telecommunications. We work closely with the NCSC developing new schemes such as Cross Domain Solutions Testing (https://www.ncsc.gov.uk/blog-post/ncsc-cross-domain-industry-pilot-stage-2) and are members of all current NCSC and CREST testing schemes - as a result we conduct interesting and challenging work that isn’t on offer elsewhere

KPMG’s Debt Advisory practice has a c.25 year history advising public and private clients on developing and executing debt financing strategies. The team’s typical clients include listed companies, medium to large privately owned businesses and private equity / sponsor-backed entities. Its experience spans the spectrum of debt markets, financing instruments, asset classes, sectors and situations (including M&A, investment, new debt issues, refinancing and restructuring / amendments to debt facilities). The team operates sub-teams focusing on ‘Corporates’ and ‘Leveraged Finance’, in addition to dedicated expertise specialising in financial services and real estate.

We are looking for a Senior Manager to join our Global Mobility Services (GMS) team, in London.