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Experienced Professional

Service Operations Lead: End User Experience

Location: London

Service Line: EWT Plat Eng & Ops

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Experienced Professional

Assistant Manager - Infratech, Infrastructure Advisory

Location: London

Service Line: Customer, Ops & Infr

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Experienced Professional

Senior Manager - Employer Solutions

Location: London

Service Line: Employment Solutions

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Experienced Professional

Dynamics 365 Copilot Solution Architect

Location: Multiple locations

Service Line: Technology & Data

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Experienced Professional

Senior Manager - Technical Tax

Location: Multiple locations

Service Line: Tax Central

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Experienced Professional

Wealth and Asset Management Senior Manager-Business Transformation

Location: London

Service Line: Technology & Data

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Service Operations Lead: End User Experience

Location: London

Capability: Technology & Engineering

Service line: EWT Plat Eng & Ops

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

 

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.


Assistant Manager - Infratech, Infrastructure Advisory

Location: London

Capability: Advisory

Service line: Customer, Ops & Infr

Experience level: Associate/Assistant Manager

Employment type: Full Time

Contract type: Permanent


Infrastructure is evolving: assets are smarter and better connected. The opportunities for exploiting technologies to drive value from infrastructure and assets have never been greater. Our Infrastructure Advisory Group (IAG) advises major public and private sector infrastructure and asset-intensive organisations across all sectors, including Natural Resources, Energy, Power, Utilities, Transport, Oil and Gas, Defence, Health and Education. We are strengthening our InfraTech capability to meet increasing demand from these organisations in support for how to use data, analytics and technology to unlock value from their assets and infrastructure. This is a fast-growing area offering exciting opportunities, building upon our global capabilities in Infrastructure, Asset Management and Data Analytics. We are seeking an ambitious and innovative professional who is passionate about infrastructure and technology to join our Asset Management Advisory (AMA) team, with the skills and desire to combine the two to drive improvements for our clients.


You will be responsible for helping grow and deliver our InfraTech business, working with client organisations and other KPMG teams to develop our offerings and value propositions. This is a client facing role for both business development and delivery, including stakeholder management and workshop facilitation.


Senior Manager - Employer Solutions

Location: London

Capability: Tax & Law

Service line: Employment Solutions

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


Senior Manager – Employer Solutions

 


Dynamics 365 Copilot Solution Architect

Location: Birmingham, Bristol & Other locations

Capability: Deal Advisory

Service line: Technology & Data

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


MS Dynamics Solution Architect     
 

Role Purpose
KPMG Microsoft Business Solutions is building a world class Microsoft Dynamics Practice:  The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include leading the implementation of these systems and engagements relating to Independent Programme Assurance where third parties are delivering such programmes. 


The Solution Architect role is required to lead the technical delivery of Microsoft Dynamics 365/CRM centred solutions on large complex programmes or a portfolio, drive deep technical expertise within DevOps and functional leadership within the practice to deliver quality, client-centric solutions. Provides deep industry expertise to build and cultivate strong business relationships at a senior level. The role will champion innovation both within the firm and with clients, sharing Thought Leadership within the practice across the relevant Industry specialism. Collaborating with the Global team to enhance the out of the box Dynamics functionality, giving KPMG a unique selling point and also a resalable asset. Takes a leading role in identifying development needs of team members and provides coaching, mentoring or stretch assignments to support individuals achieve their full potential as well as promoting collaboration across team.
    
Role Responsibilities    

  • Leads customer delivery of our Microsoft Dynamics 365/CRM centred solutions on large, complex programmes or portfolios, through the management of a team of professionals and possibly with the contribution of cross-functional/team specialists
  • Effectively manages commercial and contractual aspects of an engagement to achieve expected levels of quality and profitability
  • Executes projects to a level that meet member firm’s quality standards within a commercial context.
  • Manages scope and delivers timely and quality deliverables
  • Provides inputs/takes a lead in the creation of innovative and repeatable solutions that strengthen business performance and differentiate KPMG from our competition.
  • Responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements.  
  • Identify business/project risk and mitigates as necessary, does not undertake work that does not fit with firm capabilities or Risk Management criteria
  • Deliver all consultancy according to the MBS and/or KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan
  • Holds review on completion of projects to identify lessons learned and enhance future quality and commercial planning
  • Works on CPD to maintain Microsoft accreditation status and keeping up to date with technical developments. 
  • Role models Firm values and behaviours, actively promoting and supporting inclusive collaboration within the Practice
  • Demonstrates the ability to drive change through motivating and influencing team members.
  • Knowledge & Skills (including Qualifications)
  • Deep technical expertise in DevOps and broad working knowledge of technical and functional capabilities of Dynamics CRM including appropriate certification is essential (CRM Online 2013, 2015, 2016 or 365).
  • Strong technical architecture experience is essential especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
  • Extensive experience of leading the end to end delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
  • Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard

Senior Manager - Technical Tax

Location: Birmingham, London & Other locations

Capability: Tax & Law

Service line: Tax Central

Experience level: Senior Manager

Employment type: Full Time

Contract type: Permanent


Do you enjoy tax technical research and solving complex technical queries? We are looking for a talented individual at Senior Manager level, from either a corporate or mixed tax background, to be part of our national Central Technical Team. The ideal candidate will have very strong technical skills, drive and curiosity.

 

The Central Technical team works together with teams across the tax practice to collect, create, curate and communicate technical insight for the benefit of our teams and clients. This involves both carrying out original research and analysing knowledge submissions to produce and maintain technical resources to support our teams in delivering work to clients, assisting with complex technical queries, producing tax technical newsletters and monitoring important tax technical developments arising as a result of case law or the annual Budget and Finance Bill process, working closely with the separate Tax Policy team as required.


Wealth and Asset Management Senior Manager-Business Transformation

Location: London

Capability: Deal Advisory

Service line: Technology & Data

Experience level: Senior Manager

Employment type: Full Time or Part Time

Contract type: Permanent


You will be a Senior Manager within our Tech Transformation Practice (aligned to WAM Consulting) and will be helping both grow our business and ensure our teams deliver high quality advice to clients. You should expect to be involved in a wide range of challenging client engagements across the WAM value chain for clients from across the ecosystem. As a Senior Manager you will be expected to lead on the delivery of key client work items such as leading programmes or being responsible for building KPMG IP. 

 

 

It is also expected that you will lead and manage more junior members of the KPMG team as part of project delivery. You will be an example to more junior members of staff who will look to you for advice, guidance and development support.   


As a Senior Manager it is likely that you will also be required to support Directors and Partners with business development activity such as helping with proposition development, proposals, RFP responses and pipeline management.


In addition to supporting the build out of the client proposition for technology, you will also be expected to support the development of the practice in a broader sense, such as through the development and nurturing of junior talent, training, internal communications and contribution to the positive culture and supportive working environment.


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