We are seeking a talented Senior Manager with experience leading large client Organisational Transformation programmes. Typically, these programmes would cover at least one of the following areas: Workforce Transformation (inc. AI), Organisation Design, Change Management, HR Transformation, Digital Transformation, Learning and Development. Our work is incredibly varied, but would typically cover:

• Leading complex people centric projects and transformation workstreams with a team of consultants, to drive business change, integrating across large multi-disciplinary programme teams and providing leadership on the people side of the solution/ implementation.
• Providing specialist advice and working closely with client leads and team members to successfully deliver project outcomes
• Contributing to business development and sales, working with account teams to scope opportunities and developing compelling proposals to win new clients
• Contributing to the development of methods, tools and thought leadership
• Build and shape relationships with clients on a daily basis
• Action as a career coach for their team members, helping them to develop and progress their careers

The role will be subject to MOD and UK Govt public sector governance and controls.  Therefore, you will either already hold Security Clearance, or be able to obtain clearance when you join us.

This is an exciting opportunity in a new role within the System of Quality Management (SoQM) Technical team within the newly established SoQM Centre of Excellence during a period of significant change for the SoQM. 

QC1000 is a new quality control standard from the PCAOB to be implemented by 15 December 2025.  While the assessment of the incremental requirements of QC1000 and the differences from the current UK / International Standard ISQM1 are being led globally, further detailed assessment of the differences and implementation of additional changes will be required at the UK level and are not only likely to result in the implementation of new or amended controls, but also in system and/or operational changes.

Feedback from our regulator, the FRC, and requirements of QC1000 have prompted the firm to consider the acceptable timeframe for completion of SoQM activities, and what processes and support are in place to ensure Process and Control Owners meet those expectations. 

The SoQM Technical team provides technical support to the business by performing the iterative risk assessment process alongside stakeholders, ensuring controls have been appropriately designed to address the risks, providing SoQM training and guidance to the business and responding to regulator requests.

The Role:
As a Senior ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:

• Lead the technical delivery of a portfolio of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide senior technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Assist development teams in resolving technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Support the ServiceNow presales opportunity lifecycle.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Required experience:

• 8+ years of experience in consulting / professional services and technical delivery
• A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 3 product suites
• Experience of agile and traditional software and project methodologies

Preferred experience:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified Application Developer (CAD)
• Certified in ITIL Foundation (v3 or v4)
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Ability to author clear and comprehensive documentation

We are looking for a Senior Manager to join the Japan team in our Global Mobility Services (GMS) practice, in London.

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