We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Role Overview

The KDN Global Solution Architect, ServiceNow is crucial for driving KPMG's ServiceNow strategy across the EMA region and beyond. It involves supporting key deals, leveraging global delivery centers, and shaping the talent and location strategy for ServiceNow capabilities worldwide. The role holder will define solution architecture, develop standards, and contribute to winning client propositions through product-based solutioning, fit-gap analysis, and automation opportunities. This highly visible position offers global exposure within the KPMG network and plays a key role in achieving the firm's strategic goals for ServiceNow.

KPMG’s Strategy & Performance Transformation practice is looking for exceptional candidates for a Director role, with a sector focus on the Consumer, Retail & Leisure industry and with particular experience in Deal Strategy, one of our core propositions. Additional experience across our other propositions - Growth Strategy, Cost and Operational strategy (including Economic Profitability Analysis) and Enterprise-wide Transformation - will also be valuable.

Job Title: Senior Manager - Legal Operations & Transformation Services

The role is for a senior manager and will be supporting client delivery as well as the development and growth of our Legal Operations and Transformation Services (LOTS) practice. 

Description of the role:        

-Highly experienced consultant with detailed knowledge of legal operating models
-An understanding and experience working with legal technology vendors
-Ability to lead large scale, complex global transformations
-Lead the end-to-end proposal response mechanism from RFIs and RFPs to the preparation and presentation of final decks
-Support with the strategic direction and focus of the LOTS practice
-Provide subject matter expertise and industry insights to our clients undergoing legal transformation
-Identifying client needs and proposing solutions to them
-Maintaining a consistently high and leading edge market profileSupport and oversee the development of go-to-market strategies, collateral, methodologies and alliance partner relationships

The role will report directly into the head of Legal Operations and Transformation Services. The primary objective will be in delivering complex projects to our multinational clients and to support during the sales process. 

As the team and business grows, the candidate will be expected to have a leadership role and take on responsibilities to support the development of people and culture within the team, ensuring continuous development and support for their direct reports.

The candidate will also be expected to take on responsibilities related to business development, marketing and communications, headcount, resource and revenue planning and forecasting to feed in to the wider LOTS business.
    
Stakeholder Interaction & challenges:

Candidates will be expected to have a strong track record at engaging with stakeholders across all seniorities across multiple sectors and industries. Experience and success in persuasively engaging the C Suite of clients is essential. Candidates will need to manage both internal and external stakeholders self-sufficiently as part of on-going engagements and through business and strategic development.
    
Impact, Risk, Accountability & Governance:

This role will assist in the growth and development of the LOTS practice, and Legal Services as a whole by exten

Full time tax compliance senior manager, working with staff and external tax return preparers in many countries responsible for timely accurate tax reporting.  Reports to London based tax director. Hybrid role - 2 days a week in London office.