We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

About KPMG Delivery Network

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Summary

The KDN Office of the General Counsel (OGC) is responsible for managing the organisation's global legal and regulatory risk. The OGC is expanding by seeking an experienced commercial and/ or regulatory lawyer who will deliver practical and business-focused legal advice to our business and corporate services partners and work collaboratively with other KPMG network firms worldwide. This is a sophisticated generalist role with some regulatory responsibilities.

How you will make your mark

• Provide legal support on a wide range of legal and regulatory matters for a global professional services organisation.
• Advise on day-to-day matters including contracts, corporate governance, technology, privacy and data security, regulatory compliance and other commercial, regulatory and related issues which arise.
• Support HR on complex employment law issues

Qualified Actuarial Consultants - Life

Base Location: London, Manchester and Edinburgh plus network of 20 offices nationally:

www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG Actuarial Consulting function is a cornerstone of our business. Operating from our major UK offices we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience & Digital, Strategy, Forensic, Risk & Regulatory, People and Talent, and Operational & Financial Transformation, through to Cyber and Technology. We do that by immersing ourselves in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes.

As a Qualified Actuarial Consultant at KPMG you take a lead delivery role, managing small teams across a wide range of client projects such as IFRS 17 impact assessments and implementations, finance transformations, companies mergers and acquisitions, providing advice on capital models or supporting our own Audit colleagu

The KPMG financial services tax team is a fast-growing part of the KPMG tax practice. We are looking for

excellent candidates who are seeking a dynamic and challenging working environment within a strong

supportive leadership team.  

As a result of growth in our business, we have a number of roles across our Financial Services Operational Taxes

team, which has a diverse client base spanning the FS sector - providing services to banks, custodians, brokers,

asset managers, alternative investors, wealth and hedge asset managers and global institutional investors such

as pension funds and sovereign wealth funds.  

For the right candidates, there are huge opportunities to be part of an expanding business and to progress

quickly as the team grows. The work is interesting and diverse, getting involved with cutting edge developments

and working with some of the best-known FS firms as well as mid-size and new market entrants and supporting

their business as they rapidly grow.

The team is diverse and collaborative, with individuals based across London, Manchester, Bristol and Edinburgh,

we embraced hybrid and flexible working long before it became the norm! Our team has a mix of backgrounds,

people who have spent their entire career in professional services, or those with tax, legal, accounting and

regulatory backgrounds as well as a number of people who have joined from industry and bring real practical

experience to the way we can help clients. Whatever your background we will give you the support,

encouragement and training to thrive at KPMG.

Successful candidates will have the opportunity to work across our FS and Asset Management tax teams or to

specialise in operational taxes.

We would be really happy to have an informal chat with you to discuss opportunities in more detail.

 
The Responsibilities: The role involves a mixture of both compliance and advisory responsibilities, with specific duties including:

• Developing and maintaining a high level of technical knowledge across operational taxes and related

areas.

• Supporting the management of client relationships and projects and becoming a focal point of contact

for clients within operational taxes.

• Understanding our client's business and working with teams across KPMG to identify areas for the

provision of operational tax and other services.

• Developing and advising on cutting edge client propositions.
• Being involved in business development and proposal activity.
• Collaborating with KPMG teams across the UK and globally to provide the highest quality operational

tax support to our clients.

• Participating in the development of new client propositions, which will include working with technology

teams to develop new solutions, taking these to market and building the delivery model to ensure

the highest quality services are provided.

• Being an advocate for KPMG and the operational taxes team and helping us grow the business

through the delivery of relevant and high-quality services to our clients.

The Person:  

The successful candidates are likely to have some or all of the following skills:

• Evidence of deep technical ability relating to tax or financial services – e.g., this might be a

qualification in tax, audit, finance, law, regulation or significant practical experience gained in an

industry role.

• Practical experience of dealing with operational taxes within a Financial Services context –

candidates with industry or professional services

KPMG’s Cloud Transformation practice is an award-winning team of over 50 consultants that helps clients transform the way CIOs and their teams deliver technology services to their business stakeholders. Our team help the UK’s largest and most complex organisations develop cloud strategies, build the operating models, architectures and capabilities to deliver value from cloud, and operate their cloud or hybrid estates effectively and cost-efficiently.

To support our clients, we use KPMG’s deep industry insights, C-suite relationships, cloud architecture capabilities, alliances and accelerators ranging from our cloud value labs, KPMG Cloud Cost Management models, Cloud controls frameworks and landing zones.  Our 350+ strong engineering teams implement these strategies and solutions – sitting at the heart of major transformations across the UK, helping technology executives convert business strategy into compelling technology outcomes.