We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Job Title/Req Number: FS Forensic FDA (Technology) – Assistant Manager

Base Location: London / Regions plus network of 20 offices nationally: KPMG Office Locations

Summary of Role Purpose:

KPMG’s FS Forensic Financial Services practice is a key contributor to the Firm’s strategic growth initiatives. We have achieved rapid year-on-year growth since the team’s inception and have set ourselves ambitious targets to maintain the momentum. We possess a strong pipeline of work for the year ahead and continue to develop innovative market-leading solutions for our clients. We now need an experienced and dependable Assistant Manager to assist in converting the existing pipeline, expand it with our current offerings and to develop our technology propositions.

Assistant Managers are responsible for managing the delivery of a range of financial crime projects. The team assists clients to assess, assure, review, test, and improve their financial crime systems whilst using innovative Data Analytics tools and approaches. They will be expected to collaborate across FS Consulting to deliver the best solutions for our clients.

An Assistant Manager who is a Technology SME is required to utilise knowledge and expertise to support the delivery of a range of financial crime projects with a particular focus on financial crime review, audit, assurance, and advisory-oriented engagements. Projects will be varied in nature and will include work to help clients design their approach to assurance as well as executing framework-wide or thematic reviews.

What will you be doing?

• Combine technical financial crime knowledge (across transaction and fraud monitoring, transaction and customer screening, and customer due diligence) and data analytics knowledge to deliver projects to a high standard.
• Leverage your technical knowledge, experience, and contacts to contribute to the development of proposals and in generating new business for the firm.
• Manage and mentor Technology Analysts from diverse backgrounds during projects.
• Maintain awareness of regulatory risk/landscape and use this awareness to flag issues of importance to the operation.
• Develop financial crime policies and procedures.
• Contribute to or develop proposals and propositions for internal or external clients.

What will you need to do it?

• Tenacious problem-solving attitude: the ability to identify and fix issues before they become critical.
• Financial Crime Knowledge: Using your existing Financial Crime knowledge and experience to design and carry out end-to-end testing of Financial crime systems. These systems can include screening, transaction monitoring, customer due diligence, and fraud detection.
• Risk Management: Experience in assisting with scoping, adherence to risk and management standards, internal financial management, managing delivery risk, production, and review of deliverables.
• Data: Ensuring teams can balance and manage data analysis of large volumes of data, structured and unstructured, utilising a wide range of database management systems, reporting systems, and visualisation software.
• Project Management and Delivery: Balancing quality of service, project planning, and costs when delivering a project.
• Business Development: Participating in busi

A key focus for KPMG’s GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. More information about our team is at the end of this job description.

The Tax Technical team is a critical enabler to all tax activities within GCT and provides expertise into KPMG’s complex tax audits.  Audit quality is of paramount importance and to do this efficiently, we maintain a dedicated and enthusiastic team of tax specialists.  We are also the engine room of the tax reporting, compliance, governance and low-level advisory work undertaken by the wider GCT team – servicing large domestic compliance clients as well as our Global Compliance clients.

Cloud Director – Sales Leadership - Private Sector

At KPMG, you will bring your industry knowledge and technology experience to map customer business challenges to on-premise and cloud technology solutions, shape end-to-end transformational journeys, and deliver real business value to our key Corporates clients. In this role, you will be part of some very exciting client engagements, lead pre-sales activities/proposals and be responsible for delivering our portfolio of technology solutions, whilst maintaining deep executive-level client relationships.
 
As part of this leadership role, you will also inherently lead our brilliant teams, and coach and mentor junior members in their own career progressions whilst contributing to our overall go-to-market activities through building the KPMG brand and being visible as a leading advisor within our clients, the market, and our alliance partners.
 
The Cloud Director role will have the following responsibilities:

• Be visible and seen as an expert in cloud transformation (including Hybrid & Multi-cloud) by the market and alliance partners alike
• Contribute to developing our financial services market growth in cloud transformation, with market facing propositions and assets, building both the KPMG and your personal brand
• Build close working relationships and be a trusted advisor to the C-suite leaders at our financial services clients, focusing on business challenges and opportunities, cloud transformation and more broadly their end-to-end technology journey
• Lead business development opportunities as a core focus in the financial services market through shaping and selling of complex, multi-stakeholder advisory and implementation services around cloud transformation
• Organize, monitor, and lead programme delivery, outcomes, and resources in large transformation programmes
• Design and build roadmaps, implementation strategies, transformation plans and high-quality assets targeting cloud solutions for the customer organisation with the aid of delivery managers, sales colleagues, and senior customer stakeholders
• Contribute to our wider capability group by developing new services and our people
   

The Person
 

• Excellence in consulting skills, with the ability to present complex solutions to business executives. Previous experience in a large consulting organisation is a plus
• Proven business development experience, leading client proposals and RFP’s for cloud transformation and migration projects
• Have the experience and gravitas to build a deep trusted advisor relationship with C-level client stakeholders to guide them how to progress their cloud journey
• Experience doing application migrations including target selection, infrastructure si