Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

The KPMG financial services tax team is a fast-growing part of the KPMG tax practice. We are looking for

excellent candidates who are seeking a dynamic and challenging working environment within a strong

supportive leadership team.  

As a result of growth in our business, we have a number of roles across our Financial Services Operational Taxes

team, which has a diverse client base spanning the FS sector - providing services to banks, custodians, brokers,

asset managers, alternative investors, wealth and hedge asset managers and global institutional investors such

as pension funds and sovereign wealth funds.  

For the right candidates, there are huge opportunities to be part of an expanding business and to progress

quickly as the team grows. The work is interesting and diverse, getting involved with cutting edge developments

and working with some of the best-known FS firms as well as mid-size and new market entrants and supporting

their business as they rapidly grow.

The team is diverse and collaborative, with individuals based across London, Manchester, Bristol and Edinburgh,

we embraced hybrid and flexible working long before it became the norm! Our team has a mix of backgrounds,

people who have spent their entire career in professional services, or those with tax, legal, accounting and

regulatory backgrounds as well as a number of people who have joined from industry and bring real practical

experience to the way we can help clients. Whatever your background we will give you the support,

encouragement and training to thrive at KPMG.

Successful candidates will have the opportunity to work across our FS and Asset Management tax teams or to

specialise in operational taxes.

We would be really happy to have an informal chat with you to discuss opportunities in more detail.

 
The Responsibilities: The role involves a mixture of both compliance and advisory responsibilities, with specific duties including:

• Developing and maintaining a high level of technical knowledge across operational taxes and related

areas.

• Supporting the management of client relationships and projects and becoming a focal point of contact

for clients within operational taxes.

• Understanding our client's business and working with teams across KPMG to identify areas for the

provision of operational tax and other services.

• Developing and advising on cutting edge client propositions.
• Being involved in business development and proposal activity.
• Collaborating with KPMG teams across the UK and globally to provide the highest quality operational

tax support to our clients.

• Participating in the development of new client propositions, which will include working with technology

teams to develop new solutions, taking these to market and building the delivery model to ensure

the highest quality services are provided.

• Being an advocate for KPMG and the operational taxes team and helping us grow the business

through the delivery of relevant and high-quality services to our clients.

The Person:  

The successful candidates are likely to have some or all of the following skills:

• Evidence of deep technical ability relating to tax or financial services – e.g., this might be a

qualification in tax, audit, finance, law, regulation or significant practical experience gained in an

industry role.

• Practical experience of dealing with operational taxes within a Financial Services context –

candidates with industry or professional services

This exciting role is within our South Corporate Tax Advisory & Compliance team, based in our South Central or South West offices.

Our clients include UK headquartered businesses and inbound groups across a range of sectors. 

Our work in the tax advisory space includes supporting clients with business and fiscal change. This can include advising on new jurisdiction entry, the development of new business areas, business reorganisations, tax authority enquiries, pre/post transaction reorganisations, refinancing, cash repatriation, interest deductibility and the impact global fiscal change (e.g. BEPS Pillar 2).

We work as a hybrid team where we get together in the office or at client sites at least twice a week to collaborate and learn together, with flexibility over how you spend the rest of your time.