We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Associate Director - Deal Execution - Integration & Separation

KPMG’s Deal Execution practice is looking for exceptional candidates for an Associate Director role. The Deal Execution team is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business, and are focused on continually enhancing value for clients across the deal and economic cycle. Our teams comprise of specialists capable of helping clients right through from conceptual thinking of buying a business to turning their business around in times of difficulty.

The Deal Execution Advisory Team

KPMG's Deal Execution Advisory Team is a growing and dynamic team. We work with both vendors and acquirers on mergers, acquisitions, divestments, exits and joint ventures, both pre and post-deal.

The team offers four key proposition areas:

Separation: Supporting vendors to plan and deliver a credible, discrete standalone entity to the Buyer with value preserved and business continuity in place from Day 1, including supporting the definition and implementation of transitional service agreements.

Integration: Pre and post deal integration design, planning and implementation to integrate the target business into the Buyer’s organisation whilst mitigating risk and enhancing value.

Synergies: Understanding the potential benefits and costs generated through a proposed transaction, and the associated plans, interdependencies, risks and issues for the delivery of base and stretch case targets.

Joint Ventures: Helping respective partners ensure the key value considerations are identified and prioritised early and delivered through the associated business plan, leveraging each party’s specific contribution and capabilities and managing broader stakeholder relationships.

The KPMG Infrastructure Advisory Group function is a cornerstone of our Deal Advisory business.  Operating from London we do work those matters, serving the Country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies.  We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

Within the Infrastructure Advisory Group are a team full of subject matter experts, but that’s not all. We are responsible for providing best in class support on everything from: finance, economics, construction, engineering, QS, forensic assurance, asset management, PMO, strategy, regulatory work and project finance.

Power & Utilities (P&U) is the largest business area of the IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategic and technical advice on strategy and business planning and analysis, corporate finance and corporate financial management, regulatory policy, cost assessment and benchmarking as well as in other areas to help our clients create value for both shareholders and customers. Our work combines elements of policy, finance, strategy and economics to assist our clients in structuring investments, securing financing, supporting regulatory regimes for the benefit of customers as well as maximising shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

This area continues to grow and we are looking for a high quality candidate to support our Power & Utilities business with a particular focus on giving strategic advice to clients in relation to the evolving regulation and policy framework affecting the energy networks.

About KPMG International

Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.

KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.

About this team

The Global Insurance Management Team (“GIMT”) is responsible for the management, oversight and coordination of KPMG's Global Professional Indemnity Insurance (PII) and First Party Cyber Insurance Programs providing business critical insurance to approximately 145 member firms within the KPMG network. The GIMT acts as a principal point of contact between insurers/brokers and KPMG Member Firms, providing guidance to KPMG Member Firms on matters pertaining to the Global PII and Cyber insurance programs and is involved in the development and procurement of other insurance placements for KPMG International.

Role summary

KPMG is currently seeking a Senior Insurance Manager to join our Global Insurance Management Team (“GIMT”) experienced in the field of financial lines insurance particularly Professional Indemnity Insurance (“PII”) and Cyber Insurance. The individual will work closely with other GIMT team members and be responsible for providing technical insurance support in respect of KPMG's Global PII and Cyber Insurance Programs and in support of ongoing business change initiatives. The individual will interface directly with a range of internal and external stakeholders including KPMGI Senior Leadership, KPMG Member Firm Senior Partners, Risk Management Partners, General Counsels, insurers (including captive insurers) and brokers.

The role will focus on providing technical support and guidance relating to all aspects of insurance program management including program design and implementation, policy wording reviews, coverage analysis, insurance support for business change initiatives and issues associated with global insurance programs including insurance regulatory compliance. There will also be opportunities to get involved in other classes of financial lines insurance includin