MS Dynamics Solution Architect     
 

Role Purpose
KPMG Microsoft Business Solutions is building a world class Microsoft Dynamics Practice:  The team is focusing on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 (CRM & ERP). This will include leading the implementation of these systems and engagements relating to Independent Programme Assurance where third parties are delivering such programmes. 

The Solution Architect role is required to lead the technical delivery of Microsoft Dynamics 365/CRM centred solutions on large complex programmes or a portfolio, drive deep technical expertise within DevOps and functional leadership within the practice to deliver quality, client-centric solutions. Provides deep industry expertise to build and cultivate strong business relationships at a senior level. The role will champion innovation both within the firm and with clients, sharing Thought Leadership within the practice across the relevant Industry specialism. Collaborating with the Global team to enhance the out of the box Dynamics functionality, giving KPMG a unique selling point and also a resalable asset. Takes a leading role in identifying development needs of team members and provides coaching, mentoring or stretch assignments to support individuals achieve their full potential as well as promoting collaboration across team.
    
Role Responsibilities    

• Leads customer delivery of our Microsoft Dynamics 365/CRM centred solutions on large, complex programmes or portfolios, through the management of a team of professionals and possibly with the contribution of cross-functional/team specialists
• Effectively manages commercial and contractual aspects of an engagement to achieve expected levels of quality and profitability
• Executes projects to a level that meet member firm’s quality standards within a commercial context.
• Manages scope and delivers timely and quality deliverables
• Provides inputs/takes a lead in the creation of innovative and repeatable solutions that strengthen business performance and differentiate KPMG from our competition.
• Responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements.  
• Identify business/project risk and mitigates as necessary, does not undertake work that does not fit with firm capabilities or Risk Management criteria
• Deliver all consultancy according to the MBS and/or KPMG Methodology, ensuring that all software applications are implemented successfully according to the project plan
• Holds review on completion of projects to identify lessons learned and enhance future quality and commercial planning
• Works on CPD to maintain Microsoft accreditation status and keeping up to date with technical developments. 
• Role models Firm values and behaviours, actively promoting and supporting inclusive collaboration within the Practice
• Demonstrates the ability to drive change through motivating and influencing team members.
• Knowledge & Skills (including Qualifications)
• Deep technical expertise in DevOps and broad working knowledge of technical and functional capabilities of Dynamics CRM including appropriate certification is essential (CRM Online 2013, 2015, 2016 or 365).
• Strong technical architecture experience is essential especially around integrating Microsoft Dynamics CRM with other solutions such as other Microsoft products and third party or legacy systems.
• Extensive experience of leading the end to end delivery of multiple complex CRM solutions including systems integration and using the Microsoft technology stack.
• Proven experience in CRM Configuration, Customisation, standard workflows, dashboards, forms, views and standard

This is an exciting opportunity in a new role within the System of Quality Management (SoQM) Technical team within the newly established SoQM Centre of Excellence during a period of significant change for the SoQM. 

QC1000 is a new quality control standard from the PCAOB to be implemented by 15 December 2025.  While the assessment of the incremental requirements of QC1000 and the differences from the current UK / International Standard ISQM1 are being led globally, further detailed assessment of the differences and implementation of additional changes will be required at the UK level and are not only likely to result in the implementation of new or amended controls, but also in system and/or operational changes.

Feedback from our regulator, the FRC, and requirements of QC1000 have prompted the firm to consider the acceptable timeframe for completion of SoQM activities, and what processes and support are in place to ensure Process and Control Owners meet those expectations. 

The SoQM Technical team provides technical support to the business by performing the iterative risk assessment process alongside stakeholders, ensuring controls have been appropriately designed to address the risks, providing SoQM training and guidance to the business and responding to regulator requests.

The UK ServiceNow Alliance Lead is responsible for managing and developing the strategic partnership between KPMG and ServiceNow, focusing on driving business growth by leveraging ServiceNow solutions to deliver client services across various industries, including identifying new sales opportunities, leading joint go-to-market initiatives, and ensuring seamless integration between KPMG's expertise and ServiceNow's technology offerings.

We require an outstanding Alliance professional, with extensive client facing experience, knowledge of the people and propositions associated with ServiceNow and the sales leadership skills to drive the growth that the ServiceNow business presents to KPMG.