This role sits in the Insight team, within the Customer & Ops practice at KPMG. 

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions:

• Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making. Our role is to design, implement and deliver these programmes
• Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

This is an exciting opportunity to be at the heart of Global Procurement’s transformation. The role is critical in enabling consistent, compliant, and scalable GP operations by strengthening governance, audit readiness, and sustainable change adoption across Global Procurement, business stakeholders, member firms, and suppliers.

The Process Manager owns the end to end lifecycle of Global Procurement processes, ensuring processes and Standard Operating Procedures are clearly defined, consistently applied, and aligned with policy, systems, and operational requirements. A core focus of the role is leading GP’s audit and compliance activities, including coordination with internal audit teams, governance of the Non Budgeted Items Policy, and ensuring robust controls, timely submissions, and sustained policy adherence.

Reporting to the Change Management & Process Senior Manager, the Process Manager works closely with cross functional stakeholders to support change, content, and engagement activities. This includes translating process and governance requirements into clear communications, practical guidance, and targeted training to drive adoption and ongoing compliance. The role also leverages AI enabled tools and digital ways of working to drive efficient, scalable, and audit ready Global Procurement operations.

As a firm we help our clients navigate their biggest issues and opportunities. We aim to be universally recognised as a great place for great people to do their best work – a firm known for our collaborative and inclusive culture. And we will take pride in driving lasting, positive change in society.

KPMG's Commitment to Inclusion: We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. 

KPMG research shows that 2/3 of deals fail to deliver value, and amongst the top reasons are People and Culture.

HR M&A was set up as part of the Integration & Separation (I&S) team in Deal Advisory, which has been growing year on year and seen by our clients as a market leader. We have worked on some of the largest and most high-profile client engagements in the deals space, including multi-billion spins, integration of global mega mergers, disposals of non-core assets for large multinationals. We have launched a market differentiating digital engagement platform for M&A as well as a campaign focused on ‘the Human Side of Deals’, and we continue to drive digital innovation.

This is an opportunity to be part of a fast growing, dynamic, working flexibly, collaborative culture and diverse team, made up of HR deals professionals working alongside with deal execution teams on large scale, global integrations, separations and Joint Venture, across a range of sectors (Financial Services, Healthcare, Real Estate, Consumer, Industrial, Technology, Media and Telecommunications or Business Services). We work together to develop solutions to the issues our clients may face and understand the financial benefits or risks that may be present from a people perspective.