We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences, and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

We are looking to recruit a US Private Client Tax Manager to be based in our London office. The role will involve working closely in a strong team on a range of clients and exciting projects, collaborating with different teams and locations across the firm, as well as helping build a new US tax practice in a Big 4 firm.

Roles and Responsibility

As a US/UK tax manager, you will be required to manage all aspects of the tax compliance process and the wider client relationship management.  You will be required to lead and assist on advisory projects involving various tax and residency queries whilst developing and maintaining client relationships, under the support of a senior manager and/or director.

Aside from the technical role, you will be involved in the continuing building and development of a new US tax team within a Big 4 firm and expected to have strong interpersonal skills with the ability to communicate clearly and constructively at a variety of levels with clients, their other professional advisors and your colleagues.

Experience with:

• Managing the complete compliance process whilst ensuring work meets expected standards, including minimising risk and ensuring an excellent level of client service is maintained throughout.
• Reviewing US tax returns and communicating points back to the team, and signing out completed tax returns as agreed with senior staff
• Line managing junior staff.
• Delegating work to other members of the team and having the ability to train and develop their understanding in both technical and soft skills.
• Knowledge of other areas of tax (such as estate/gift tax, IHT and corporate tax) and to be able to identify when to involve other experts within the company
• Client management and building relationships, ensuring all internal and external deadlines are met.
• Taking the lead on the billing processes and working towards prompt payments.

What we require from you:

Essential:

• EA and ATT qualified.
• Excellent written and verbal communication skills, including providing a high standard of service to clients.
• The desire to take ownership of your career and development.
• Experience working in a US/UK tax role; currently an experienced Assistant Manager or a new/experienced Manager.
• Experience of reviewing and signing out US tax returns and dealing with client tax requirements
• Experience managing junior staff.
• A keen and insightful appreciation of the issues facing clients and an ability to deliver bespoke tax solutions to meet their needs.

The Opportunity

KPMG’s Strategy & Performance Transformation practice is looking for exceptional candidates for a Manager role, with experience in Industrial Markets and Defence (IM&D) – which includes Private Side Defence, Industrial Manufacturing, Construction & Infrastructure – and across one or more of our core propositions: Enterprise-wide Transformation, Growth Strategy, Cost and Operational Strategy, and Commercial and Operational Due Diligence.

The Strategy & Performance Transformation team is part of KPMG’s  Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. We are a diverse team of over 150 practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Advisory practice.

Our Strategy & Performance Transformation team works closely with C-suite and senior executives to identify and execute transformation opportunities that add and protect value for shareholders, employees and society. As the world continues to face unprecedented levels of change, we have experienced significant market demand for our core services. We are now accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable business strategies, at pace.

Our team combines commercial, operational and digital capabilities and brings to bear the vast array of capabilities across the wider KPMG Advisory business (including Customer Experience, Pricing, Cost, Digital Transformation, ESG and Integration & Separation, among others).

As we continue to grow, we offer a unique environment to accelerate your personal development and career pathway, while also providing you with the support and flexibility for you to achieve your ambitions.  Our consultants also receive a superior level of coaching and support to enable them to meet the needs of our global client base.  We pride ourselves not only on the work we deliver, but also the way we deliver it, and we are passionate about having fun both inside and outside of work.

We are building a diverse team of professional, talented individuals who have a passion for identifying and creating innovative solutions for clients and can support our mission of delivering sustainable value within today’s constantly evolving environment.  Whether you have already worked in strategy consulting, deliv

This exciting role is within our International and Complex tax group based in the London office, focussing on large inbound and outbound multinational businesses. You’ll join a high performing team advising some of the largest and most complex organisations in the world.

We are looking for a talented individual at Senior Manager level to support our continued rapid growth. The successful candidate will thrive in a dynamic and challenging working environment, supported by a strong and ambitious leadership team.

The Ethics and Independence (E&I) team are part of the Risk Operations Group (ROG) within the Operational Excellence Hub (OEH) which is responsible for monitoring the firm’s and its individuals’ compliance with the firm’s professional risk management and quality control policies, procedures, and guidance. Furthermore, the Group work with the wider Quality and Risk community and across the KPMG network to exchange knowledge, develop and improve processes and procedures in response to emerging regulatory, business, and other requirements.

The Personal E&I team are responsible for a number of processes and procedures in order to demonstrate oversight of compliance in accordance with firm/regulatory policy such as clearance of the firm’s personnel and third-party resource for on-boarding and issuing mandatory E&I training in line with global requirements. They provide guidance and advice to partners, firm’s personnel and third-party resource on personal independence matters and are the first point of contact for personal E&I related requests, completing the necessary research in order to escalate/ respond in accordance with firm/regulatory policy.