We are looking for seasoned GBS practitioners to join us and help grow our GBS advisory practice in the UK, to shape and articulate the GBS/SSC strategy and value proposition to C-level and VP level clients.

You'll design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements, and apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model  

We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

Role Purpose

The role of the Solution Architect is to help the Firm deliver its business strategy through technology. They must work with technology delivery projects to translate the business requirements into detailed solution architecture designs; ensure that solutions align with the relevant technology and capability roadmaps; ensure that transformation projects deliver the business and technology strategies; influence business and technology stakeholders to adopt the strategic technology solutions; guide technology projects through the Technology Assurance processes and escalate risks, issues and critical dependencies to the appropriate leaders as required to ensure the successful delivery of the project.

You will be required to maintain your core knowledge of wider technology trends and the KPMG technology ecosystem; build conceptual and detailed solution architecture designs; and ensure alignment with the Firm’s technology policies and standards.

KPMG Overview

Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters, and perspectives. There really is a place for you here.

Service line Information 

Enterprise-Wide Technology (EWT) is an internally facing, dedicated team of over 450 technologists and other specialists, focused on keeping technology running seamlessly for everyone in KPMG.

The Team

Strategy & Architecture sit within EWT. The team provide technology solutions to the firm, covering Design, Assurance and Strategic Direction to the firm.

Core Knowledge

Extensive Solution Architecture Experience

· Work with Capability CTOs, technical SMEs, and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible

· Maintain a high level of technical knowledge incl. current, emerging and future technology market trends and their impact on the business

· Develop and maintain expert knowledge of KPMG’s technology ecosystem, incl. the main applications and technologies that support one or more KPMG Capabilities, e.g., Tax, Audit, etc.

· Develop and maintain expert knowledge of the Microsoft Dynamics domain.

· Develop and maintain expert knowledge of the Microsoft Dynamics supporting ecosystem. To include; third party applications, data architecture, process automation, integration, MSFT Power Platform etc.

· If required, provide advice to and/or seek to learn from other Member Firms, client teams and/or clients that are seeking to implement or improve their use of Microsoft Dynamics or the supporting CRM/Sales Ecosystem.

Skills, Knowledge and Qualifications

Manage a portfolio of work, whilst supporting the Solution Architecture team as they work on a diverse range of projects and programs.

· Create and develop the requisite documentation – conceptual and detailed solution architecture design documents.

· Contribute to governance processes where applicable – this will include helping the project navigate the Technology Assurance Process

· Work closely with the Strategy & Architecture team, development teams, other architects and 3rd party suppliers.

· Create & maintain a detailed view of existing architecture in order to help manage the transition to future state architecture.

· Identify business/project risk and mitigate or communicate as necessary.

· Ensure progress updates are communicated to relevant parties both formally and informally.

· Carry out additional duties as may occur from time to time as instructed

Infrastructure Advisory Group (IAG), a part of KPMG Advisory in the UK, consists of over 400 professionals and is widely recognised as a leading independent business, financial and regulatory adviser in the infrastructure space. 

Power & Utilities (P&U) is one of the largest business area of the IAG and encompasses work for major clients in the sector, including all UK utilities as well as some of the largest energy and water companies in Europe and beyond. We provide in-depth strategic and technical advice on strategy and business planning and analysis, regulatory finance, corporate financial management, regulatory policy and other areas to help our clients create value for both shareholders and customers. Our work combines elements of policy, finance, economics and strategy to assist our clients in structuring investments, securing financing and supporting regulatory regimes to benefit customers and maximise shareholder value. We are widely recognised by many industry stakeholders as market leaders influencing the future of the utilities sector.

Our P&U business is currently divided into several practices: Finance, Projects, Strategy, Regulation, Transactions and Benchmarking, and is continuously expanding with double digit growth over the last 10 years. As such we are looking for high quality candidates to support our growth and development of existing and new service lines, while building on the work already undertaken in the Group.