We are seeking a proactive and customer-focused IT Service Operations Lead to oversee and enhance the End User Experience within our organization. This critical role is responsible for managing and optimizing IT services that directly impact employee productivity and satisfaction, including Onsite Support, Service Desk Operations, IT Tech Bars, New Joiner Support, Meeting Room technology, printing services, WiFi, and office network performance.

The role requires strong collaboration with end users, ensuring exceptional service delivery and experience outcomes. Utilizing tools such as the KPMG Nexthink Digital Experience Monitoring platform, the successful candidate will analyse user experience data, identify trends, and implement service improvements to meet the high standards of the professional services sector.

KPMG is part of a global network of firms that offers Audit, Tax, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

Our Investigations & Compliance team helps clients to establish the facts in relation to an incident, loss or misconduct and then to remediate and recover value. We are experienced in managing diverse issues including fraud and misconduct, regulatory compliance, risk frameworks and modelling and much more.

As a Senior Manager, we expect you to take a lead role on challenging and complex engagements.  You will lead multi-disciplinary teams, manage stakeholders and deliver quality solutions to our clients. You will be expected to originate opportunities through both internal and external relationships and take the lead on business development activities, including marketing, knowledge sharing and practice development.

Above all, we are looking for someone who is passionate about helping to grow our Forensic practice and helping our clients with their most complex challenges. In return, we are committed to helping you to enjoy the role and develop your skills and career within the KPMG.

Our Investigations & Compliance team helps clients to establish the facts in relation to an incident, loss or misconduct and then to remediate and recover value. We are experienced in managing diverse issues including fraud and misconduct, regulatory compliance, risk frameworks and modelling and much more.

FITA (Forensic in the Audit) is a growing proposition dealing with a complex but fascinating area of audit. This is an exciting opportunity to help drive the growth and development of the proposition and increase your expertise of fraud risks, controls and shadow investigations.

As an I&C Senior Manager focusing primarily on FITA, you will:

• Support our Audit firm in their assessment of fraud and fraud risk and improve Audit quality in this area;
• Increase our knowledge base in identifying, assessing and analysing fraud risks and fraud controls; and
• Develop and sell an external proposition to support non-audit clients with their fraud risk management controls and frameworks.

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