We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (CCaaS) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

They will be passionate about developing a strong community ethic within the team and driving a high performance culture.  They will have strong collaboration skills and be comfortable working as part of a global team.
 

Responsibilities
•    Building and leading the D365 CCaaS practice, developing the team to enable the delivery of our long term business strategy •    Be a champion for the D365 CCaaS Product
•    Have an exceptional understanding of Dynamics 365 CCaaS capabilities and the wider CCaaS market 
•    Driving collaboration across the CCaaS internal community 
•    Building the eminence of KPMG Microsoft Business Solutions within the marketplace
•    Developing a high performance culture within the D365 CCaaS practice
•    Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
•    Meet and exceed customer expectations of business knowledge, skills and behaviour.
 

Requirements

Qualifications and Skills •    Deep and broad knowledge of CCaaS in general and Microsoft Dynamics 365 Customer Service & CCaaS
•    Extensive consulting skills
•    Business Process knowledge
•    Broad understanding of software delivery 
•    Excellent soft skills and leadership qualities
•    Ability to work independently and as part of a team
•    Relevant certifications in Dynamics 365 or related technologies

Experience and Background

•    Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
•    Experience with Microsoft Dynamics 365 Customer Service & CCaaS in a Lead Consulting role •    Experience of large scale CCaaS implementations
•    Pre-sales experience in Microsoft Dynamics 365 Customer Service & CCaaS
•    Excellent presentation and demonstration skills

Manager – Transaction Services – 108750

Base Location: London, Manchester and Birmingham. Plus network of 20 offices nationallyOur Transaction Services team collaborate with organisations of all shapes and sizes across a broad range of Mergers and Acquisitions activity. We are an integrated team of specialists helping clients focus on the key questions during the critical stages of planning and executing a deal, creating and enhancing value.

Why join KPMG in our Transaction Services team?
Here in the KPMG Transaction Services team, we have created an exciting and nurturing environment to bring out the best in our people who are looking to make an impact. Our extraordinary people help us to achieve our growth ambitions as the largest service line within Deal Advisory. 

We are proud to have fostered a friendly, collaborative, and supportive culture where we encourage you to use your voice, have your own views, and contribute to the client’s agenda. We offer a flexible working environment, where we enable you to focus on your development and the development of others.

We are recruiting for Managers to join our Private Equity, Financial Services, Capital Markets, Mid-Market and Corporates teams (which includes Energy and Natural Resources, Life Sciences, TMT, CDI and SPA) across the UK to support the growth of our TS business.

What will you be doing?

• You will be able to draw on your strong Financial Due Diligence experience to work with a variety of clients or sector specific clients
• Using your analytical skills you will interpret data, generate insights and construct solutions for your clients
• You will have overall responsibility for cost management, reporting, monitoring of recovery rates against budget and invoicing
• You will be responsible for delivering large sections/full work streams from end-to-end and will add value to your clients by working together with other areas of the business to become a trusted adviser
• Producing robust financial analysis and supporting your team by reviewing their work
• You will be a key contact for the client and advisors on a day-to-day basis

KPMG’s UK Deal Advisory team is recruiting ambitious, innovative and high performing individuals at all levels to accelerate the growth of its recently launched  Turnaround Team

KPMG’s Turnaround Team offers an exciting opportunity to work within dynamic, flexible, fast-moving environments and is the first line of response to opportunities arising from operational underperformance and/or financial pressure.

We have recently invested significantly in this team including several experienced partners/directors and are actively recruiting a staff compliment to help  accelerate this exciting growth initiative .  We are committed to creating an inclusive environment in which all colleagues thrive and reach their full potential, whatever their identity or background. This is fundamental to our success as a business. Turnaround Team are intentionally building a diverse high-performance team, seeking applicants that bring a range of experience gained across multiple industry sectors and business functions.

Turnaround Team operates nationally and is deeply embedded within the rapidly growing Deal Advisory business  as part of the highly successful Corporate Finance team. Our multi-capability group delivers a broad spectrum of corporate advisory work, serving regional and large corporate clients across the UK.  This powerful combination enables us to deliver a bespoke, solutions-led approach to help companies preserve value and navigate back to a path of sustainable growth. 

KPMG Microsoft Business Solutions

At KPMG Microsoft Business Solutions, we implement best-in-class solutions across the Microsoft technology stack. Our expertise spans the Microsoft Dynamics 365, Microsoft 365, Microsoft Fabric, and Azure platforms, enabling us to provide clients with connected, end-to-end solutions that drive meaningful business value.

The Role:
The Copilot Technical Architect plays a critical role in the design, development, and delivery of Microsoft Copilot solutions across industries. This position combines deep technical knowledge with client-facing experience, and is responsible for owning key solution areas, guiding implementation teams, and supporting pre-sales and go-to-market initiatives. The Technical Architect works closely with the Copilot Data Lead, Solution Consultants, and Business Development Managers to ensure client success and internal enablement.

MS Dynamics CE Solution Architect

About us

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

About the Role:

The Dynamics CE Solution Architect is a core team member of KPMG customer delivery of Microsoft Dynamics 365 cantered solutions. The CE Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects. A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams. This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform. You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.

This role is an important element of KPMG Microsoft Business Solutions’ delivery of Microsoft Dynamics 365 CE projects. It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading global Big 4 firm.

Responsibilities:

• Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
• Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
• Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
• Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
• Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
• Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements
• Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
• Identify business/project risk and mitigate or communicate as necessary
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations 
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities
• Deliver all consultancy and configuration work according to KPMG project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
• Delivery of end-user training to clients and colleagues where applicable
• Meet and exceed customer expectations of business knowledge, skills, and behaviour
• Identify business/project risks and mitiga