Director, Business Solution & Service Design

• Grade: A
• Capability: Audit
• Contract Type: Permanent
• Team: Innovation & Deployment
• Sub-Team: Solutioning (Product Lifecycle)
• Experience Level: Director
• Location: Canary Wharf or UK-wide

Job Summary

KPMG Audit Technology is building a world-class product organisation. We are looking for a visionary, business-outcome-focused leader to establish and run our new Business Solution & Service Design function. This is a critical team that will ensure we build a cohesive, user-centric, and rationalised product portfolio, transforming our technology landscape from a collection of fragmented, siloed applications into a service-oriented ecosystem designed around value streams.

The Director, Business Solution & Service Design is the senior Product counterpart to the technical architecture team within Engineering. This role is responsible for shaping and leading strategic business initiatives through a business capability, value stream, and user-experience lens. While highly technically literate, this role is decisively business-outcome focused. You will act as the primary bridge, ensuring that business capabilities, operational workflows, and logical data needs are clearly defined, mapped, and translated into logical blueprints that Engineering's technical architects can seamlessly execute.

The ideal candidate will champion robust service design principles, drive application rationalisation based on business utility, and ensure our product roadmap is optimised to deliver seamless end-to-end user journeys. Professional Services experience, and preferably knowledge of Audit within the Big 4, is essential. 

The Technology Implementation Manager will support the adoption and implementation of KPMG’s compliance technology platform across both the UK and EMA firms. You will manage innovation through automation and transformation, analytics, and data driven solutions, enabling multinational clients to achieve global tax and accounting compliance with greater efficiency, accuracy, and control. 

KPMG’s UK Mobility Consulting Services (MCS) team, sat within our Global Mobility Services (GMS) practice, is looking for a Senior Manager to lead and grow our Global Mobility Managed Services (outsourced global mobility operations of our clients’ global mobility programmes).

Role

 We are looking for a Global Mobility Services (GMS) Manager to work in our People Taxes team in London.

Role and Responsibilities 

• Manage the day to day global coordination and/or UK service delivery of client engagements (dependent on the client portfolio), supported by a junior engagement team.
• Manage the UK tax compliance and work closely with the KPMG Centre of Excellence to deliver on all aspects of assignee compliance.
• Be involved in all aspects of cross border advisory - covering tax, social security, process, policy and efficiencies, and project manage advisory projects carried out for clients. Closely collaborate with subject matter experts within International Social Security, Employment Tax, GMS Technology, Reward, Immigration and the network of KPMG Member Firms to deliver on cross-border and multidisciplinary projects.
• Provide UK tax technical analysis and advice to clients.
• Engage with clients on current global mobility and UK tax developments.
• Support Engagement Leaders with VIP assignee services, including carrying out arrival/departure briefings for senior assignees.
• Develop, maintain and lead strong client relationships.
• Manage engagement finances with junior support.
• Manage and coach junior staff.

The Role

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• Supporting business development and project delivery activities across clients from multiple industries.
• System design and delivery, including release management, integration management, data migration strategy and management.
• Defining an overall Enterprise Performance Management (EPM) solution leveraging leading practice solutions to support the business requirements.