You will get to work on exciting and intellectually stimulating projects and with clients of all sizes, from a variety of different sectors. You will have access to leading technology to help your clients navigate rapidly evolving times. Learn for a lifetime and be recognised for the impact you make as you further your career, alongside some of the brightest minds in Tax & Law. Celebrate diverse perspectives in a team where everyone is encouraged to come as they are and pursue initiatives that support the communities we serve.

The Opportunity

KPMG Customer Strategy and Transformation is a centre of expertise within our Strategy and Performance Transformation practice.  We are looking for exceptional candidates for a Senior Manager role, with a Financial Services focus (ideally Banking and/ or Insurance) and experience of at least one of our core propositions: Customer strategy and product innovation; Channel transformation, and the adoption of modern CRM and AI technologies; and Servicing innovation and reengineering of customer journeys across banking, affluent, health or general insurance, and/ or life insurance.

The Strategy and Performance Transformation practice is part of KPMG’s rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour.  We are a diverse team of over 180  practitioners, working collaboratively with and orchestrating KPMG’s broad set of capabilities within our Deal Advisory business.

Our team works closely with client executives who own: products; distribution channels; servicing centres; strategy and innovation teams; customer insight teams. We are accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable customer strategies, at pace.

Project Manager 

At KPMG Microsoft Business Solution we implement best in class solutions for ERP and CRM. We have extensive knowledge and expertise in all areas, enabling us to provide our clients with an integrated end-to-end solution. Our solutions are based on the Microsoft Dynamics range of products which enables us to deliver, powerful, adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) to our customers. Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR and sales, in one single system.

The Role:

The Project Manager runs projects of any size in an efficient and effective manner, and is responsible for their delivery within agreed timescales, budgets and conformance to agreed requirements. This person is also responsible for the efficient utilization of assigned staff and any associated third parties and for ensuring that all project activities conform to the company’s quality management standards and processes.

Responsabilities: 

• Plans and manages assigned projects, keeping customer and senior management informed about project progress;
• Compiles and agrees the project plan with the client.
• Compiles and agrees with the client any Statements of Work in line with contractual arrangements with the client.
• Monitors progress against project plan and budget, correcting and / or escalating abnormal situations Maintains the Project Plan, in particular with forecast completion dates and impact analysis;
• Tracks actual costs vs plan (using Microsoft project and our internal Dynamics AX time recording system);
• Maintains awareness of all ongoing non-trivial problems towards their solution. Ensures that project objectives are met;
• Monitors and controls all individuals allocated to the project ensuring that all project activities are carried out in accordance with the appropriate standards. This includes ensuring that activities are planned and executed in line with the KPMG Microsoft Business Solution project delivery methodology;
• Manages any third parties that may be involved as sub-contractors within the project, as relevant, and ensures that any deliverables are produced on time, to required quality standards, and in line with agreed commercials; refers as n

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