ServiceNow Director

At KPMG, you will bring your technology expertise and business acumen to map client challenges to innovative solutions, shape end-to-end transformational journeys, and deliver real business value.

In this role, you will lead exciting client engagements, drive sales and pre-sales activities, and maintain strong executive-level relationships. You will act as a leader for our teams, coach and mentor junior members, and contribute to our go-to-market activities by building the KPMG brand and being visible as a trusted advisor within the market and our alliance ecosystem. You will also play a key role in governance, ensuring compliance and quality are embedded in our sales approach.

This position is critical in shaping sales and pre-sales strategies, delivering impactful presentations, and demonstrating the value of solutions to prospective clients. The Director will also be instrumental in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share, focusing on ServiceNow, Process and Automation solutions and services. We are looking for a proven leader with a strong track record of success in selling complex solutions across diverse industries.

We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

We are looking for a skilled and proactive Data Engineer with strong expertise in the Microsoft Azure data ecosystem, including Microsoft Fabric, Synapse Analytics, and Delta Lake. This role requires hands-on experience in building and optimising data pipelines and notebooks, transforming large datasets, and enabling data-driven decision-making across the organisation.

The successful candidate will play a key role in designing and implementing scalable data solutions, collaborating with both technical and non-technical stakeholders, and helping shape our modern data architecture.

Key Responsibilities

• Design, develop, and maintain robust data pipelines and notebooks using Synapse Analytics and Microsoft Fabric.
• Build and optimise complex data transformation and ingestion logic to support enterprise-level reporting and analytics.
• Leverage Delta Lake architecture to support both batch and streaming data processes.
• Develop high-quality, reusable code in Python and PySpark, following best practices and ensuring maintainability.
• Create insightful, interactive reports and dashboards using Power BI.
• Use Git and Azure DevOps (ADO) for version control and deployment workflows.
• Continuously improve the performance, reliability, and scalability of data systems.
• Advocate for best practices in data governance, data quality, and documentation.

Our Transaction Services practice comprises approximately 500 people across the UK, organised to align to KPMG’s market orientated structure, and is at the heart of the Firm's agenda to increase its penetration of boardrooms and work with clients across the economic and transaction cycle. 

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability comes from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

KPMG’s Innovation Reliefs and Incentives team is made up of tax, engineering, science and technology specialists delivering expert advice to a broad range of clients across almost every industry sector. As one of the largest teams in the industry, our continued investment in innovation advisory means that we seek engineers, scientists and tax professionals to join us on the next exciting phase of our growth.

Our team works with clients from owner managed business, to large multinational organisations, and we are looking for an Assistant Manager with a strong financial, accounting and tax background to assist clients across a suite of innovation advisory services including R&D tax Credits, Patent Box, R&D Allowances, Grants and Innovation Advisory services. This is an excellent opportunity for someone with an Honours/ Post Graduate Degree in finance, accounting and tax or another discipline plus ACA/ACCA/CTA/ATT and that either has industry financial experience or working knowledge of the R&D tax legislation.