We are looking for an experienced Pre-Sales Solution Architect (Contact Centre as a Service)  to take on this role in our growing practice. The role involves implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes.The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & CCaaS area.  They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams. 

Our Contract Performance & Insight (CP&I) team sits within KPMG’s Customer and Operations Advisory practice. We’re a dynamic mix of qualified accountants and commercially minded professionals who help clients unlock value from their third-party contracts.

Using a blend of audit techniques, technology, and strategic thinking, we analyse financial performance and contract compliance to identify cost recovery opportunities and drive operational improvements. Our work spans a wide range of agreement types—from royalties and software to supplier contracts—across both public and private sectors.

The EPM capability within our Corporate Services and People Consulting business specialises in delivering large scale Techno-Functional transformation initiatives and supporting CFOs/ CXOs on a wide range of issues. Over the last few years, we have established a reputation as the leading provider of top-quality consulting and technology delivery services. Our teams are recognised by our clients for the depth of industry and functional expertise they bring combined with our practical and innovative technology capabilities. As a result of our strategy and strong pipeline of exciting projects, we are looking to grow our EPM capability. We are looking for candidates who bring a combination of technology skills and business acumen, possess the ambition and potential to become future leaders of our EPM consulting business. This is an exciting time to be part of growing business.

In Corporate Services & People, we improve the effectiveness and efficiency of the business functions (Strategy, Customer, Finance, People, Operations) and generate real insights to help deliver value to the business. Our mission statement is to create a sustainable practice which is recognized as being number one in the industry. 

Our Enterprise Performance Management practice is a priority area for significant and strategic growth and the team works with leading Sectors and Markets, focusing on understanding the core issues and opportunities, in order to deliver technology led value-adding change across their functions.

At KPMG, our Values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people: their different perspectives, experiences, and backgrounds.

Deal Advisory Tax is a dynamic and successful area of KPMG’s Tax & Legal business.  We have an inclusive and collaborative leadership strategy and are making bold changes to our culture and how we work.  A constantly changing and high-profile field, we work in a fast-paced, challenging and rewarding environment, and can offer a broad range of quality career paths to ambitious people.

The CASS Audit Department supports the delivery of CASS assurance reports across the whole of FS audit within KPMG including our Banking and Asset Management Audit practice. KPMG has a proven track record in this area, and we have significant growth plans given the opportunities arising from increasing regulatory scrutiny, supervision and demand for external assurance.