Management Consulting: Operational Transformation


In this team, you’ll work with highly experienced sector specialists to help organisations transform the performance of their core operations and supply chains.

Our clients operate in a wide variety of sectors. Although their core operations may be different, they face similar, increasingly complex challenges, as the business landscape continues to evolve. Customer demands, regulatory requirements and employee expectations are increasing, and the unprecedented pace of technological development continues to accelerate, disrupting whole industries.

Working in one of our three core capability groups, you’ll help clients make sense of this complexity and support them in meeting their business objectives:

Supply Chain Operations – working with our clients to transform their procurement, logistics, distribution, suppliers and planning performance.

Operational Excellence – driving performance through Process Excellence, Performance Excellence and Decision-Making Excellence.

Operation Model Transformation –transforming our clients' performance by transforming the way their businesses are set up and operate.

Next generation technologies and advanced analytics drive the delivery of our solutions across all three groups, including propositions around 'Digital Supply Chain', 'Industry 4.0', 'Decision-Making Excellence’, 'Powered Procurement' and '21st Century Operational Excellence'.


In the rapidly evolving digital age, meeting customers’ expectations is one of the biggest challenges our clients face. This means it’s one of the most stimulating and exciting areas of KPMG for you to join.

In our Customer Advisory practice, you’ll join one of these three teams to enable clients to harness the power of digital technologies and engage customers, increase customer loyalty and achieve profitable growth:

Customer Strategy – in today’s fast-moving, customer-led world, new digital businesses are disrupting whole industries. It’s a challenging environment that demands innovative customer strategies, based on customer insight data and analytics, an agile approach to proposition development and the courage to introduce new business models. As a customer analytics specialist or consultant, you’ll work with clients to inform these strategies and develop new propositions and business models.

Customer Experience – designing the best customer experience is one of the key areas where businesses can gain a competitive edge in the digital age. As a member of this team, you’ll be working with award-winning consultants, helping clients to define a bold vision for the customer experience to differentiate their offer. Once this vision is identified, you’ll enable the client to embed it across their organisation. Using trusted design thinking, methods and tools you’ll also assess existing customer experiences, develop ideal target experiences and establish approaches to address customer issues every day.

Marketing, Sales and Service – for businesses to truly align with their customers’ agendas, they need to transform their marketing, sales and service functions to engage customers both before and after their purchase. In this team, you’ll help our clients to restructure these functions and develop new operating models based on customer expectations of the full brand experience. This could involve digital marketing, personalised selling, robotic and AI augmented services or cloud-based customer relationship management platforms, as you help clients transform their business.

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